Strategic Account Manager - Portland, OR / Hood River, OR
Sightline Intelligence is the leader in onboard video processing. Sightline is seeking a talented candidate to join our empowered team of hardware and software professionals, dedicated to exceeding the expectations of our growing customer base. Sightline is an agile, innovative company developing onboard video processing systems for the autonomous vehicle industry (UAV, drone, robot, etc.).
Purpose of Position
Reporting to the Director of Business Development for Strategic Accounts, the Account Manager at Sightline Intelligence is instrumental in driving the direction and engagement of our strategic accounts. Focus on leading initiatives that enhance customer satisfaction and drive business growth, aligning with Sightline’s mission to deliver best-in-class imaging solutions. Foster a collaborative culture between account management, technical teams, and operations to ensure seamless service, product delivery, and client communication, reflecting our values and agility to react to evolving customer needs.
Summary of Essential Job Functions
- Client Relationship Management: Serve as the primary point of contact for assigned accounts, ensuring consistent communication and alignment with client needs.
- Account Strategy: Develop and execute strategic account plans aligned to client goals, driving revenue growth and long-term partnerships.
- Customer Advocacy: Act as the voice of the customer within the company, collaborating with internal teams to influence priorities, address client needs, and uphold high-quality service.
- Right Size the Solution: Identify the right technology to meet customer use cases; educate on the benefits of mission success using additional features when appropriate.
- Issue Resolution: Proactively manage and resolve client issues, escalating and seeking internal expertise when needed to ensure a high level of satisfaction.
- Account Performance & Insights: Track account health, performance, and growth indicators, delivering insights and recommendations to internal and external stakeholders.
- Travel & Event Participation: Represent the company at trade shows and customer site visits to demonstrate our technology and build strong, in-person relationships. Role requires approximately 30% domestic and international travel.
Benefits
Compensations range from $120,000 - $150,000 annually, depending on experience. The estimated salary band will be adjusted accordingly based on the candidate’s relevant expertise. We are open to hiring candidates with varying levels of experience.
Compensation includes 11 paid holidays, PTO (20 days earned over the first year), health insurance, dental, vision, life/disability, 401K match, incentive plan, schedule flexibility, parental leave, and education reimbursement.
About Sightline
Sightline Intelligence has two offices: Hood River and Portland, OR. The Hood River office includes sales, software engineering, and support teams. Our Portland office includes manufacturing, software, hardware engineering, and QA teams. The two offices are in constant communication and get together regularly to discuss ongoing projects and new opportunities. We work in an open office setting where we actively communicate about projects and customers throughout the day. Sightline is a member of the Gorge Technology Alliance and regularly sponsors Capstone teams at Portland State University.
Sightline provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Our ongoing diversity, equity, and inclusion efforts help us to continually improve support for employees. Don’t think this job description is the perfect fit? Send us your resume and a cover letter telling us who you are and why you want to work at Sightline. We’re always looking for new talent to add to our team.
Contact
Visit our website at www.sightlineintelligence.com
No recruiters, please.
