POSITION SUMMARY

Embraer Executive Jets is seeking a highly skilled and experienced Salesforce Architect to join our team. As a Salesforce Architect, you will be responsible for not only working "hands-on" with Salesforce functionalities but also assisting the team with best practices and innovative solutions. You will play a crucial role in architecting, designing, and implementing Salesforce solutions to streamline business processes, enhance user experience, and drive overall efficiencies. The ideal candidate should have a deep understanding of Salesforce platform capabilities and possess strong technical and analytical skills. The candidate should also have excellent communication and coordination abilities to collaborate effectively with cross-functional teams and stakeholders.

Additionally, this role will assist in managing the backlog of demands, ensuring that the developers and other administrators have a task assigned and are delivering the best technical solution. The ability to balance competing priorities and proactively communicate progress and timelines will be crucial in this aspect of the role.

JOB RESPONSIBILITIES

• Manage SFDC CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
• Evaluate and recommend AppExchange apps and other third-party tools to enhance the Salesforce platform.
• Collaborate with stakeholders, business analysts, and developers to gather requirements and identify business needs.
• Architect, design, and implement scalable and sustainable Salesforce solutions that align with business goals and best practices.
• Provide technical leadership and guidance to the development team throughout the entire software development lifecycle.
• Perform code reviews, provide constructive feedback, and ensure adherence to coding standards and best practices.
• Hands-on configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages.
• Keep up to date with Salesforce releases, features, and best practices. Make recommendations to management regarding implementation as appropriate
• 24/7 ownership and resolution of Salesforce system issues and outages
• Collaborate with system administrators to ensure proper configuration, security, and performance optimization of the Salesforce platform.
• Act as a technical advisor to stakeholders, providing insights and recommendations on Salesforce best practices and effective use of platform capabilities.
• Mentor and train junior team members on Salesforce best practices, development techniques, and effective use of Salesforce functionalities.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

Bachelors degree in Computer Science, Software Engineering, or a related field

Required Experience:

• 5+ years implementing and configuring SFDC for 200+ users
• 2+ years of training SFDC admins and managing projects
• 2+ years managing and implementing Salesforce CPQ
• 2+ years managing Salesforce Account Engagement (Pardot)
• Experience with Conga CPQ and Conga Composer

Knowledge, Skills & Abilities:

• Proven experience working as a Salesforce Architect, preferably serving as a technical lead in Salesforce implementations or large-scale projects.
• In-depth knowledge of Salesforce functionalities such as Flows, Account Engagement, Salesforce Maps, Salesforce CPQ, Lightning Platform, etc.
• Strong expertise in Salesforce architecture, integration patterns, data modeling, and security considerations.
• Hands-on experience with Apex, Visualforce, Lightning Web Components, and declarative tools like Process Builder and Flow.
• Solid understanding of development methodologies (Agile, SCRUM, etc.) and experience in providing technical leadership in an Agile development environment.
• Excellent problem-solving and analytical skills with the ability to analyze complex business requirements and transform them into scalable technical solutions.
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and business stakeholders.
• Salesforce certifications such as Certified Application Architect, Certified System Architect, or Certified Technical Architect are highly preferred.
• Master Microsoft Office Suite.
• Competence in Portuguese and Spanish is a plus

Working Conditions / Environment/ Special Requirements

• This is a hybrid position with two days remote and three days from the office – Management reserves the right to require staff to work on-site at any time.
• Ability to travel domestically and internationally to support the marketing department. 10-15 travel required.
• Ability to lift up to 25 lbs.
• Availability to work overtime as needed