At Surf Air Mobility, were transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

Surf On Demand

Sales: Sales & Experience Representative

Our Sales & Experience Representatives are responsible for managing the entire customer journey, from the initial sale to the day of departure, including selling our Membership programs and upgrades. Most importantly, our Account Executives work on a tight-knit, professional team that’s here to deliver results, by learning from each other and understanding the true needs of our prospective and current customers.

Requirements:

• Hybrid Work - in office three days a week - (Los Angeles or other office location)
• Availability to work weekends, evenings, and holidays in a rotating schedule with the team
• Ability to meet members/prospects in person at local FBOs and participate in regular networking events
• Eager to prospect, creatively warrant responses back from leads, and win their business

Responsibilities:

Sales & Revenue Growth

• Understand and communicate Surf On Demand’s value proposition, technology, and processes
• Prospecting, inbound and outbound lead generation, and timely follow-up
• Sell our memberships & products/services to qualified individuals, families, and companies of all sizes
• Manage the lifecycle of members: new, upgrades, rejoins & reactivations
• Identify and pursue new business opportunities within existing accounts.
• Participate in business development activities, including client events, networking, and referrals.

Account Management:

• Manage a portfolio of high-value clients, serving as their primary point of contact
• Develop and nurture long-term relationships with clients, understanding their needs and preferences
• Ensure consistent client satisfaction by providing personalized service and prompt issue resolution

Client Experience:

• Deliver an exceptional, bespoke sales experience for our prospects
• Lead initiatives to enhance the client experience, ensuring seamless communication and service
• Work closely with internal departments to guarantee the smooth execution of flights and services
• Gather client feedback and implement improvements to optimize the overall client experience

Data & Reporting:

• Prepare regular updates and pipeline forecasts for senior management on new members, existing account performance, and potential risks
• Track and analyze client activity, sales performance, and feedback to report on account health and opportunities for growth
• Build relationships of trust with fellow team members, prospects, and members
• Work across multiple platforms including Hubspot, Live Chat, LinkedIn, and Proprietary software

Qualifications:

• 5+ years of expertise in Aviation (Broker or Operator), Travel Industry or Selling Experiences
• Private or Commercial Aviation experience/knowledge/passion preferred
• Accustomed to prospecting, warm outbound calling and diligent follow-up with leads
• Excellent sales skills including the ability to quickly create and build relationships
• Strong analytical and consultative skills
• Excellent verbal & written communication skills, technology savvy and well-organized
• Effective time management skills – Ability to prioritize and meet deadlines
• Entrepreneur mentality to own your book of business

Compensation:

• Base Salary + Monthly Commission
• Surf Air Employee Membership
• Healthcare, Vision, Dental & 401k
• Two Weeks PTO + 12 Flexible Days for Federal Holidays

Benefits:

• Competitive Salary: Attractive compensation package based on experience.
• Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/ 401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment.
• Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.
• Team Member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including:
  • Flight tickets at a significant discount
  • Discounts on hotels and resorts
  • Car rentals at reduced rates
  • Discounted cruises

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Surf Air Mobility participates in E-Verify.