Tasks
Within the operational targets the Inside Sales Representative performs the following duties:
- Enters into transportation agreements with customers
- Processes customer requests and performs bookings
- Books standard and special products
- Makes quotations for ad hoc pricing requests
- Consults customers in finding the right product, and pro-actively sells customer-oriented transport solutions in collaboration with the Handling department and in close co-operation with Outside Sales
- Has responsibility for accounts
- Arranges ex-works pick-ups
- Assists in acquiring new accounts and new business by proactively following up inbound calls
- Supports sales team
- Joins Outside Sales Representative on sales visits
- Processes charter requests
- Manages account data in the CRM tools and communicates updates to relevant stakeholders
- Actively pushes the eChannel usage and follows up Spot Quotes
- Acts (together with the CST) as touch point for claims and complaints towards the customer and forwards the requests to the respective departments
- Participates in local sales events
Requirements
The ideal Inside Sales Representative should meet the following requirements:
- High school diploma/GED required
- Bachelors degree desirable
- 1-2 years of cargo experience or equivalent
- Excellent written and spoken English and French language skills required
- Knowledge of German language desirable
- Industry knowledge (Airfreight, Logistics, Transportation, Sales) required
- Advanced IT knowledge, preferably including MS Word, Excel, PowerPoint, and Outlook
- Knowledge of all relevant LH Cargo systems
*Must possess a legal work permit in France
Company
About Lufthansa Cargo AG
Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.
www.lufthansa-cargo.de
