Inside Sales Coordinator (Vancouver)

Job Description:

Join Our Team!Pacific Coastal Airlines is looking for a Temporary Full Time Inside Sales Coordinator based at the South Terminal of Vancouver International Airport (YVR) in Richmond, BC. This position operates in a hybrid work model, combining in-office and remote work, with frequent travel throughout British Columbia. We are seeking a candidate who has previous experience working in sales. The candidate will be joining the Commercial Services department and will be responsible for coordinating the implementation and management of sales with clients in order to meet company targets for growth and profitability.Reporting to the Manager, Business Development and Sales, the Inside Sales Coordinator provides key support in charter services and is the main contact for travel trade, programs, and groups. This role will work closely with charter clients, travel agents, tour operators, and consolidators as well as promote flight programs such as Group travel, QuikPass, Government travel, and discount programs like BCAA and ISICSTUDENT.The Inside Sales Coordinator is sales minded and will help grow Pacific Coastal Airlines revenue and overall spanet share. Working with existing clients, new inquires, generated leads, and exploring new opportunities, this position will provide support for all business development initiatives.*This is a temporary position till September 27th, 2027 Job Responsibilities:Charter ServicesProvides secondary support and vacation coverage to the Manager, Charter Sales & ProgramAssists to funnel charter sales opportunitiesLiaisons with Manager, Charter Sales & Program when assisting clients who are considering either a group or charter productTravel TradeDevelop business relationships with travel agencies, tour operators (inbound & outbound), and consolidators in order to maintain and further grow current revenueGenerate new business with agents using a consultative sales processManages accounts at all levels to increase salesSupports the sales pipeline reporting system, strategies, policies, and procedures to ensure compliance with strategic direction as determined by the Manager, Business Development and SalesManages and develops programs such as agency stand-by, ID50, and other travel incentivesManages monthly commission reportsProgramsPrimary contact for QuikPass, Government, BCAA and ISICSTUDENT productsProvides strategic customer service support for QuikPass program, inactive accounts, trouble-shooting, and general inquiries from QuikPass clientsProduct expert, builds on the knowledge to provide travel solutions to all clientsEstablishes and manages relationships with new and existing clients to maintain and further grow travel spend by identifying new opportunities for salesDevelops and manages QuikPass, Government, BCAA and ISICSTUDENT sales reports for monthly reviewCreates QuikPass inactivity notifications on a quarterly and monthly basisGroup TravelThis position is the main contact for all aspects of group travelFollow-up all group inquires leads, and salesLeads, implements, and manages the account processes for all group travel (report tracking of all confirmed group bookings)Working with the Manager, Business Development of Sales helps develop and maintain sales targets, growth strategies, and any budget requirementsDevelops and maintains relationships with key group contactsImplement a formal client satisfaction and follow-up procedurePerform other duties as assignedQualifications:Diploma, Degree, Certificate from recognized University, College, or Canadian Professional Sales Association (CPSA) in travel, spaneting, or sales is preferredExperience with travel agencies, corporate accounts, tour operators, Government and Indigenous communities an assetUnderstanding of aviation reservation systems (AmeliaRES), or other charter processing software is highly desirableA minimum of 1 year of sales experienceExperience within the aviation industry is a strong assetSkills, Knowledge & Abilities:Excellent people, communication and leadership abilitiesSelf-starter must have a positive attitude and strong desire for successDemonstrated skill in research and analysisAdvanced level of Microsoft Office in particular ExcelExcellent customer service and listing skillsHighly motivated, energetic, proactive and persistent, able to seize opportunities that ariseHigh performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibilityMaintain high level of professional standards at all timeAbility to develop, maintain, and grow relationshipsWhy Pacific Coastal Airlines?Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days.Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.Apply today! Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.

Job Ident #: 711

Company Details

Pacific Coastal Airlines

Vancouver International Airport- South Terminal
4440 Cowley Crescent Unit 204
Richmond, British Columbia V7B 1B8 Canada
www.pacificcoastal.com/

Pacific Coastal Airlines provides regular schedule, charter, and cargo services to 65+ destinations in British Columbia, more than any other airline. We are the sixth largest airline operating at Vancouver International Airport (YVR) based on total outbound...

Benefits:
TBD

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Job Info

Location

Richmond, British Columbia, Canada

Type

Permanent

Company Details

Pacific Coastal Airlines

Vancouver International Airport- South Terminal
4440 Cowley Crescent Unit 204
Richmond, British Columbia V7B 1B8 Canada
www.pacificcoastal.com/