• Must have valid authorization to live and work in the EU (including the Netherlands) at the time of application. Delta does not provide visa sponsorship for this role.
• Must be at least 18 years of age.
• Fluent in English (written and oral).
• Able to read, write, and comprehend detailed job instructions.
• Strong listening and communication skills to identify customer needs and provide appropriate direction.
• Flexibility to work varying shifts, extended hours, and on‑call requirements.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Able to manage conflict and resolve problems effectively.
• Possess basic computer skills and proficiency in Microsoft Office applications.
• Able to balance multiple priorities within established time constraints.
• No disqualifying history with law enforcement (required for airport access pass).
• (If transferring internally) Must be performing satisfactorily in current position.
• Consistently prioritizes the safety and security of self and others.
• Demonstrates that privacy is a priority when handling personal data.
• Embraces diverse people, thinking, and styles.