Technology Support Specialist II

Job Description:

DPP is seeking a Technology Support Specialist for an opportunity in Columbia, SC.

Location: Fully onsite in Columbia, SC
Duration: 12 months, W2 position
Hours: 8-hour shift between 6:30 am – 6:30 pm. Flexibility is preferred for overtime
Work authorization: Candidates must be eligible to obtain and maintain a low-level (Public Trust) US security clearance.

Position summary:

Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions.
Research, resolve and respond to requests received from customers.
Ensure documentation and processes are current as business and technology changes evolve.
May have an in-depth knowledge or experience in specific areas.
The team is comprised of 2 supervisors and 17 technicians
This role requires a strong background in technical support within your customer service experiences

Nice to have:

Citrix
VPN
Microsoft Products (Outlook, Teams)

Soft skills:

Ability to multitask.
Ability to troubleshoot
Strong communication skills

Required education/equivalencies:

Bachelor’s degree in Computer Science, Information Technology, or other job-related degree;
OR, Associate degree in CS, IT, or other job-related degree;
OR, 2 years job-related work experience plus 2 years of technical help desk experience, or other job-related experience (total 4 years of experience without a degree)

Interested? Learn more:
Click the apply button or contact our recruiter Harrison at Harrison.Donahuedppit.com to learn more about this position (26-00094).

US Citizen: This role requires the ability to obtain a low-level (Public Trust) US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Job Ident #: 26-00094

Company Details

DP Professionals

3741 Landmark Drive
Suite 200
Columbia, South Carolina 29204 USA
www.dppit.com/

DPP® specializes in placing highly qualified information technology professionals in both contingent and direct hire opportunities in private industries such as healthcare, insurance, banking, utilities, energy, manufacturing, federal and state government...

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Job Info

Location

Columbia, South Carolina, United States

Type

Permanent

Company Details

DP Professionals

3741 Landmark Drive
Suite 200
Columbia, South Carolina 29204 USA
www.dppit.com/