As an integral member of the CBP End User Device IT Management Services team, the Microsoft Configuration Manager (MECM) & Intune Systems Administrator will be responsible for administration of a distributed Windows desktop environment, utilizing enterprise-scale technical experience with cloud and hybrid infrastructures, and internet-based devices. The ideal candidate will work collaboratively with various teams providing Tier II/III support to end users through the effective use and management of the enterprise ticket management system with expedient resolution to trouble tickets, service requests, break fixes, and change requests. This role shall adhere to established procedures and approved cybersecurity practices while delivering exceptional customer support.

This Hybrid position requires that you live within commuting distance from Ashburn, VA however remote option will be considered and approved on a case-by-case basis if an option.

• Perform Tier II/III troubleshooting of issues pertaining to client workstation systems.
• Provide operations and maintenance support of Microsoft Endpoint Configuration Manager infrastructure, patching, and updates to include troubleshooting issues when they arise.
• Performs administration and systems management functions to maintain stability, interoperability, portability, security, and scalability of system architecture
• Assist with operations, maintenance, and customer support for Microsoft Intune
• Tests and integrates workstation changes
• Implements security and compliance features
• Experience supporting common applications as well as third party applications running on Windows such as Adobe Creative Cloud, Adobe Sign for Government, and Microsoft 365 Apps
• Experience providing customer support to clients at all levels within an organization including VIP and Senior Executive leadership.
• Configure, test and implement group policy changes in compliance with industry best practices and regulatory requirements as requested by customer.
• Perform additional duties as assigned.
  • Critical Thinking
  • Problem Solving
  • Communications
  • Cybersecurity Awareness
  • Adapts quickly to new technologies

• Current CBP Background Investigation -or- US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED).
• Bachelor’s degree in information systems or related field; in lieu of degree, minimum 1-2 year of experience providing IT administration and/or engineering services.
• Certifications in A+, Security+, BeyondTrust, Microsoft 365 Endpoint Administrator, or MECM related are a plus.
• Strong understanding of Windows 10 and 11 operating systems
• Experience utilizing and maintaining enterprise management systems such as Microsoft Endpoint Configuration Manager, Active Directory, MS Entra ID and Intune.
• Experience performing troubleshooting with technicians and/or end users utilizing Service Now ticketing system.
• Demonstrated experience with configuration of Windows desktop operating systems and management thereof with Active Directory Group Policy and Microsoft Endpoint Configuration Manager.
• Knowledge of implementing/troubleshooting Browser Extensions, Group Policy Objects (GPOs) and Group Policy Preferences (GPPs).
• Exposure to Cloud Endpoint Management (MS Entra ID, Microsoft Intune, etc.)
• Exposure to Applications (M365 Apps, Adobe Creative Cloud, Beyond Trust, etc.)

This Hybrid position requires that you live within commuting distance from Ashburn, VA however remote option will be considered and approved on a case-by-case basis if an option.

Work Where it Matters

SAVA, an Akima company, is not just another global services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At SAVA, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, SAVA provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, SAVA delivers global solutions that enhance business processes, lower costs, and take on today’s missions with greater opportunity, agility, and strength.

As a SAVA employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.