Role Introduction
Reports to: GM Customer Care
The secretary is to provide a full range of secretarial and administrative support to the General Manager and Global Head of Customer contact.
Key Responsibilities
- Provide full spectrum of secretarial and administrative duties, provide support to the General Manager, section leaders and managers in the department
- Manage General Manager’s schedule, coordinate meetings, appointments, and conferences with internal and external parties
- Handle travel arrangements such as flight availability check, ticket issuance, visa arrangement and hotel accommodations and organize related itineraries for GM and overseas consultants as well as guests
- Handle department related duties, including updating department organisation chart in the Hub, arrange IT equipment, follow up with enquiries and correspondences with internal or external parties etc
- Coordinate department’s regular and ad hoc events and meetings
- Minute taking at section meetings, follow up on action items
- Assist with drafting PowerPoint presentations
- Handle any ad-hoc requests raised by GM, section heads and managers; Assist the managers in preparation of various reports and documents
- Screen telephone calls, handle and follow up enquires and requests, both from internal and external parties; Coordinate and assist with the budget process
- Maintain the office systems including data management and filing system; Settle invoices for departments. Assist with payment/claim approvals
Requirements
- HKCEE / HKDSE with formal secretarial training or equivalent qualification
- Minimum 7 years secretarial/administration experience with at least 3 years being a secretary to a senior manager
- Good problem solving skills and capable to handle sensitive and confidential information
- Good interpersonal skills with the ability to deal effectively with internal and external parties
- Able to handle correspondence with minimal supervision
- Strong planning and organizing skills and attentive to details
- Able to work under pressure and to meet tight deadlines
- Good command of spoken and written English and Chinese
- Proficiency in MS Office (Word, Excel, PowerPoint and Chinese Word Processing)
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
