Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the Information Technology Team.
• Responsible for providing technical direction and leadership in regard to the design, development, and deployment of solutions within our customer base that improve the resiliency of our systems. The technical lead comes up with innovative solutions for business and technical problems, anticipates and acts upon issues that arise, providing alternate approaches and solutions, communicates decisions clearly, and sets the standard for highest quality of work.

• Partner to define SRE technical roadmap, provide design and technical governance, and dictate technical standards (to include software coding standards, tools, and platforms). Drive utilization of the most effective tools to support the goals of SRE.
• Collaborate with stakeholders such as product and platform owners, to define service level objectives (SLOs), and service-level indicators (SLIs) for system operations focused on the critical features of the customers’ journey and experience.
• Leverage AI capabilities to proactively catch the problems and implement self-healing mechanisms
• Lead and design the Chaos testing for on-prem and cloud systems
• Use configuration management tools like Terraform to automate monitoring alerting as code
• Evaluates product requirements and proposes solutions considering the products vision and the technology roadmap
• Identifies and drives utilization of new tools and reports to accelerate monitoring, alerting and automation (where needed) within the product families we support.
• Research and implement new technologies and solutions to enhance current processes, security, and performance
• Acts as the technical subject matter expert (SME) on the product
• Mentors and coaches team members related to architecture, design, development, build deployment, and maintenance of systems
• Define strategy and drive to completion end-to-end monitoring infrastructure (Logging, Metrics, Tracing) and work closely with other Product Teams to provide the right tooling to measure the reliability of our systems
• Collaborate with development and operations teams to ensure availability and reliability of applications, hardware and infrastructure
• Efficiently handle live production incidents, debug/troubleshoot application, hardware and infrastructure related issues and implement SRE best practices
• Implement and improve on continuous integration / continuous deployment automation using DevOps tools
• Facilitate incident management, post-incident reviews, and remediation tasks to reduce the frequency and severity of incidents
• Works extended hours, including nights and weekends, as needed in order to support the operation

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems, Engineering or related technical discipline, or equivalent experience/training
• 5+ years of experience in software engineering, SRE or performance engineering role
• 2 years of experience in Azure cloud architecture, networking, security, and administration
• Experience with SQL and NoSQL databases
• Hands-on expertise with monitoring and logging tools such as Dynatrace, AIOPS/BigPanda, ThousandEyes etc.

Preferred Qualifications- Education & Prior Job Experience

• Airline Industry experience
• Expertise in Terraform and CI/CD tools like GitHub Actions
• Knowledge of Kubernetes and Kafka is a plus

Skills, Licenses & Certifications

• Excellent communication, teamwork, and problem-solving skills
• Knowledge and experience with the following:
  • Java SE, Java EE, or Spring
  • Object Oriented design principles
  • Java/Java EE design patterns, SOA principles and patterns, EAI patterns, and UML
  • Relational databases and Microservices architecture.
  • Microservices architecture and JavaScript MVC frameworks
  • Diagnostics/Testing Tools, such as Splunk, Dynatrace, LISA, and SOAP UI
• Well versed in application design, development, automated testing and delivery in an agile environment
• Strong understanding of PCI, SOX, PII, and security processes and standards
• Familiarity with software configuration management/build processes
• Experience working with Agile, DevOps, including TDD (test driven development), Continuous Integration, and Continuous Deployment

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.