Org Marketing Statement
Parker Hannifin can be found on and around everything that moves. The company employs approximately 58,000 people in 50 Countries around the world and with annual sales exceeding $13 billion dollars. Parker is the world’s leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace spanets. Parker’s focus on solving some of the world’s greatest engineering challenges sparks our passion for innovation and secures our future growth. Our technological expertise creates a more sustainable future for us all.
Position Summary
The Customer Service Coordinator is responsible for ensuring a high level of customer satisfaction through effective order management, communication, and coordination across departments. This role acts as a key interface between customers, sales, logistics, and production teams to guarantee accurate order execution, timely deliveries, and consistent service excellence.
Responsibilities
- Manage and process customer orders in the ERP system with accuracy and attention to detail.
- Serve as the primary contact for customers, handling inquiries, order status updates, and issue resolution.
- Coordinate with internal teams (sales, planning, logistics, production) to fulfill customer requirements and delivery commitments.
- Track shipments and monitor delivery performance to ensure on-time completion.
- Manage product returns, replacements, and credit requests according to company policies.
- Generate and analyze reports related to service performance and customer metrics.
- Support continuous improvement initiatives aimed at enhancing service quality and process efficiency.
Qualifications
Qualifications
