At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Jeppesen is currently looking for an Information Technology Manager. This position will focus on supporting the Boeing Global Services (BGS) business organization.
A successful candidate will understand the importance of collaboration as these positions will focus on working directly with the various product and support teams to ensure the success of our support team.
Position Responsibilities:
Lead and manage the day-to-day operations of the DSOC 3rd shift support team.
Participate in workshops and meetings to ensure proper support representation.
Coach, mentor and guide support staff to ensure they are empowered to do their work and remove any roadblocks.
Identify areas of improvement when technology can assist client in achieving desired outcomes and play a central role in developing the roadmap and strategy for identified initiatives.
Ensure exceptional service delivery and customer satisfaction are being delivered by our support teams.
Own outcome delivery to clients, including the full lifecycle from on-boarding to service operations, by understanding the client business success criteria, issues and problems.
Uses consultative skills and understanding of technology to explain business requirements and objectives.
Work closely and collaborate with other teams to improve service delivery, system stability and customer experience.
Perform regular risk and trend analysis to help support identify and mitigate any risks associated with our products and services.
Validation and tracking of value delivered and outcomes expected by the delivered solution solution(s).
Develop and achieve the support and services goals to support the organizational vision.
Contribute to the support strategy to ensure the appropriate support handoff; continuously improve and evolve knowledge management and production readiness.
Tasks and projects as assigned.
Basic Qualifications (Required Skills/Experience):
Preferred Qualifications (Desired Skills/Experience):
5 or more years of experience in a support organization.
5 or more years of experience in collaborating with a software development team.
3 or more years of experience leading teams in a support organization.
Leadership experience
Project Management
Azure/AWS Cloud knowledge is a plus.
Knowledge of Jeppesen products and services is a plus.
Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.
Important information regarding this requisition: This requisition is for a locally hired position in SWEDEN. Candidates must have current legal authorization to live and work in Germany. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
Visa Sponsorship: Employer will initiate the visa application; however, the successful candidate will cover the cost of visa.
Please apply by sending your CV in English.
Applications for this position will be accepted until Jun. 05, 2025
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Sweden)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
