Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

The Compliance, Certification, and Reporting Specialist is a junior role focused on ensuring adherence to quality standards, proper maintenance procedures, and accurate documentation within the Malta Airport IT outsourcing framework. Working closely with the ITSM agent and under the Governance team, this role plays a critical part in maintaining operational excellence and compliance. The Specialist will collaborate with internal teams, the client (Malta Airport), and third-party vendors to ensure quality and compliance are consistently upheld.

• Monitor ITSM processes to ensure tickets are closed as per established procedures and include all required comments and documentation.
• Conduct regular quality checks on ticket closures and follow up on discrepancies or incomplete entries.
• Collaborate with the ITSM agent to drive process improvements and enhance service quality.
• Preventive Maintenance Oversight
• Follow up on preventive maintenance tasks to ensure they are performed according to schedule and standards.
• Conduct checks to validate the accuracy and completeness of maintenance activities.
• Report any gaps or inconsistencies to the Governance team and recommend corrective actions.

• Ensure all documentation is up-to-date, complete, and accurately reflects operational processes.
• Maintain a centralized repository for documentation and provide easy access to relevant stakeholders.
• Regularly review and update records to align with changes in procedures or standards.

• Support compliance efforts by ensuring processes adhere to company policies and client requirements.
• Prepare and submit regular reports on quality, maintenance, and compliance performance to the Governance team.
• Assist in audits and certification processes as required.

• Diploma or technical certification in IT, Quality Management, or a related field.
• Familiarity with ITSM frameworks and tools is preferred.
• Knowledge of documentation management systems and quality standards is a plus.

• Attention to detail and strong organizational skills.
• Basic understanding of ITSM principles and preventive maintenance processes.
• Excellent communication and collaboration abilities.
• Proficiency in using office and documentation management tools.
• Analytical mindset with a focus on problem-solving.

• Ensure tickets within the ITSM framework are closed per procedure and with proper documentation.
• Maintain accurate and up-to-date records of preventive maintenance tasks.
• Provide regular updates and reports on compliance, quality, and documentation status.

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.