About the Company:
We provide specialized subcontracting and technical assistance services to support clients in the transport and aerospace industries. We work closely with clients to ensure that our solutions meet their needs and exceed their expectations. Our team members are motivated individuals that do remarkable things every day!
Position Summary:
AAA United States, Inc. has partnered with a company in Dulles, VA that is a leading aftermarket service provider for multi-platform OEM gas turbine power plants worldwide.
An IT Supporter is responsible for providing technical assistance and support related to computer systems, hardware, software, and networks.
Essential Functions:
- Supporting your colleagues with IT Incidents and Service Requests
- Ensure that IAM activities are done with proper attention and care
- Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
- Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
- Ensure asset management is done according to our processes
- Capture and share knowledge through written Knowledge Articles
- Work closely with the different Service Desks within the organization of Airbus
Requirements
- A high school diploma or an equivalent combination of education and experience.
- Bachelor’s Degree or at least 1 years of work experience within IT
- Experience in resolving IT incidents and Service Requests
- Ideally, experience with IT Asset Life Cycle Management (CMDB) and writing knowledge articles is highly desirable.
- Must be able to read, write, and speak English
