About This Role
CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, civil aviation, and healthcare by revolutionizing our customersu2019 training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.
CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.
The Service Desk Technology Leader role is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. The Service Desk Technology Leader provides leadership and mentoring to the Service Desk Team and will drive a culture of continual process improvement within the Service Desk team and the wider IT Team. The Service Desk Team Leader role is responsible for: Leading incidents and requests to resolution, Developing Service Desk process and workflows, Providing and developing communication plans to customers, Providing on call support, Contributing to the Change Management Process Essential Duties and Responsibilities include the following: Project Management, Purchasing Other duties maybe assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performs client setup at desktop level u2013 installing, upgrading, implementing and configuring operating systems, applications, software, and hardware.
Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required.
Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.u202F
Security Responsibilitiesu202F
Must complyu202Fwith all company security and data protection / usage policies and procedures.u202F Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval.u202F All government and proprietary information will be accessed and stored electronically on company provided resources.u202Fu202F
Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.u202F
Education and/or Experience
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.u202F
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.u202Fu202F
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.u202F
CAE USA Inc. is an EOE/AA employer and gives consideration for employment to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If youu2019d like more information about your EEO rights as an applicant under the law, please click here Know Your Rights: Workplace Discrimination is Illegal.u202F
PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractoru2019s legal duty to furnish information.u202F
Position Type
RegularCAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity EmployerCAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you dont see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hrcae.com.
