We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, youll enjoy a career with us!

Ontic is a leading global aerospace OEM trusted by the world’s aviation leaders. Our new Miramar, FL site (recently opened) is THE center of excellence for our MRO operations in North America.

Having more than doubled our business in the last 5 years, we are the fastest growing aerospace company in the world! So, if you want to work for a company that prioritizes culture, shares success with its employees, and is set to double again in size over the next 5 years, we want YOU to apply today.

Our team is looking for an IT Support Specialist to join them. You will report to the Senior IT Director – Global MRO & ROW and will have an onsite work structure in Miramar, FL. 

To be considered for the IT Support Specialist opening, here’s what you’ll need to bring with you: 

• High school diploma or equivalent (required)
• Associate or bachelor’s degree in information systems, Computer Science, or related discipline (preferred)
• ITIL Foundation certification (desired)
• Minimum 1 year of experience in an IT Service Desk or technical support role (required)
• Experience delivering both 1st and 2nd line IT support in a fast-paced environment (required)
• Proficient with Microsoft Windows OS (7/10/11) and Windows Server environments (2008/2012/2016+)
• Strong knowledge of Office 365, including administration, troubleshooting, and permissions management
• Hands-on experience with ERP systems such as Syteline, IFS, Visual, or Epicor (desired)
• Working knowledge of Active Directory, DNS, DHCP, and basic network troubleshooting
• Familiarity with ITIL principles and Service Level Agreements (SLA management)
• Excellent communication, organizational, and problem-solving skills, with a customer-first mindset

As an IT Support Specialist, you will: 

• Provide 1st and 2nd line IT support for hardware, software, and network issues, ensuring prompt resolution of user requests.
• Manage incidents and service requests via the IT Service Management (ITSM) system, maintaining accurate records and timely updates.
• Administer and maintain enterprise systems such as ERP platforms (Syteline, IFS, Epicor), ensuring account access, data integrity, and user permissions.
• Support and maintain core IT infrastructure including servers, storage, and network devices in collaboration with infrastructure teams.
• Administer Active Directory, including user creation, password resets, and group management.
• Perform root cause analysis on recurring technical problems, documenting and implementing solutions to improve system reliability.
• Coordinate with external vendors and service providers to resolve escalated technical issues.
• Maintain and update IT asset records, ensuring compliance with Ontic’s data protection and information security policies. 

Our Benefits: 

• Comprehensive medical insurance 
• Competitive PTO, holiday pay, and sick leave 
• Company 401K plan with up to 4 matched contribution 
• Annual bonus program (varies by level and discretionary based on company and individual performance) 
• Flexible working arrangements 
• Paid volunteering opportunities 
• Access to mental health champions across our sites 
• Commitment to development 
• Employee referral program 

Salary Range: 

• $60,000- $75,000/year, based on experience  

LI-Onsite 

EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran 

Compensation Pay Range

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Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.

This position must meet export control compliance requirements.  To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. 120.15 is required.  “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.