Tasks
The Head of Operations plays a pivotal role in overseeing and managing all ground handling activities of the company at the airport. This position requires strong leadership, exceptional organizational skills, and a comprehensive understanding of airport operations and ground handling procedures.
- You oversee all ground handling operations including baggage handling, aircraft loading and unloading, OPS control and flight OPS assistance to ensure efficient and timely service delivery
- You develop and implement operational strategies to optimize performance, minimize delays and enhance customer satisfaction
- You lead a team of ground handling personnel, providing guidance and support to ensure high standards of performance and adherence to safety protocols
- By setting clear objectives and conducting performance evaluations you drive continuous improvement within the team
- You identify opportunities for improvement and cost reduction through data analysis, performance monitoring, and feedback from stakeholders
- You ensure maintenance of Regulatory and Industrial Standards and Duties
Requirements
- You have a proven track record in OPS Management positions and have gain previous experience in the management of peak operations
- You possess very good English language skills in writing and speaking and are fluent in Spanish
- Advanced skills in MS Office, databases, IATA standards, A-CDM and other branch systems are necessary
- You know the specifics of the local industry (seasonality, etc.) and are able to continuously adapt the operating model to the current time of the year
- You are keen to challenge and change the status quo within the company
- Your ability to lead and motivate teams as well as your ability to discuss, negotiate, and present ideas based on tangible data complete your profile
- Be empowered! – You keep your calm, even in stressful situation situations and never lose your
Company
About Wings Handling Palma S.L.
Wings Handling Palma, S.L. is a 100 subsidiary of Eurowings GmbH and a part of the Lufthansa Group. The purpose of the company is to provide ramp and baggage handling services to Lufthansa Group carriers at Palma de Mallorca airport (PMI). At present, the operation is limited exclusively to Eurowings flights. The current operating volume amounts to 12.500 ramp assistances turns of narrow-body aircraft with capacities of 150, 180 and 220 passengers, with a high seasonal dependence (10,000 operations in summer / 2,500 operations in winter) and a spaned pattern of cumulative peaking operations at certain moments within the same day. Wings Handling Palma employs approximately 300 people, 100 year-round and 200 during the production ramp-up period between the months of March and October.
