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We have an exciting opportunity for a Digital Technology Services & Operations Degree Apprentice to join our International Site Operations team.

Based in Shirley UK, the team is responsible for End User ServiceNow support and assisting Techs, working closely with all our business across the International region to drive Digital Transformation.

With a proud history of developing diverse talent, we are committed to investing in the future of our organisation through our Apprenticeships and Early Careers programmes.

As an Apprentice you will gain practical on-the-job experience of a broad range of services we deliver. Over time you will be given responsibility for designated IT related matters and will be proactive to find solutions, whilst ensuring that all administration duties are completed i.e. logging and closing of helpdesk calls. Other typical responsibilities might include:

• Working closely with team members on everyday tasks including administration of our IT Service Management Tool (ServiceNow, which is utilised for software asset management and hardware asset management)

• Collaborating with the internal Service Management team to develop and update the ServiceNOW platform and identify enhancement opportunities and providing guidance to end-users

• Supporting a variety of internal stakeholders across all areas of the business, including, but not limited to, end-users, support technicians, delivery managers and senior management

• Acting as a primary point of contact for Asset Management queries and implementing and maintaining asset management processes

• Collaboration with cross-functional teams to ensure International requirements are met

• Creating, updating and maintaining internal documentation, such as Standard Work instructions and ServiceNOW Knowledge Articles.

• Producing reports and using appropriate data analysis techniques

• Creating and distributing internal communications

• Participating in Projects where required

• Processing the monthly DXC invoice for hardware asset charges

• Ensuring compliance with Collins Aerospace EH&S and Ethical Policies and with Federal, State and local laws

• Continuous improvement tasks and identifying solutions to problems

This 3-4 year Level 6 Apprenticeship is ideally suited to you if you are motivated, diligent and excited by a career in DT with a global Aerospace and Defence company. Through hands-on training, you will develop essential IT skills, laying the foundation for a rewarding career with the potential to secure a permanent role with us.

We expect that you will be just starting your career so, alongside our training partner, we will delight in training and supporting you through your career journey. That means you need to be a willing learner and committed to achieving both business and personal results whilst working as part of a team. You should have excellent written and verbal communication skills with the ability to present ideas and information clearly.  With a customer-focused approach you will be required to develop relationships and gain the confidence and cooperation of people within and outside the business. You will be proficient using Microsoft applications (to include Excel and PowerPoint) and have a great work ethic. You will also need to have obtained a grade 4 or above in 5 GCSEs including Maths and English (or equivalent level qualifications) and should have a level 3 qualification in an IT related discipline.  

In return we offer a benefits package which includes a competitive salary as well as 25 days annual leave plus bank holidays. There is an Employee Assistance Programme, option to buy and sell holidays, employee discounts, a fantastic pension scheme, discounted gym membership and much, much more. Hours of work are 37 hours per week Monday to Friday at our modern office facilities in Shirley, with an option to work from home 1-2 days per week.

More about us:   

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. We have the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet.   

 Please note that potential candidates will be subject to Baseline Personnel Security Standard (BPSS) and background checks and that project access restrictions may apply to some nationalities.  

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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