Position Summary

To follow up customer orders: Receive, process and reply to all types of customer requests - and questions – by phone, mail or similar, regarding parts and services sold by Parker Hannifin in Sales Company 

Responsibilities

1. Receive and sort customer inquiries to answer in a timely manner.
2. Manage received EDI order and process them if necessary. 
3. Follow up customer order lines in accordance with the service differentiation matrix to ensure timely delivery/ update to customer in case of delays.
4. Follow up on Shipment and Logistics requests.
5. Follow-up the main KPI related to the Customer and take potential actions on their customer under supervision of their Supervisor.
6. Develop communication with the colleagues within Customer Support to ensure high quality and efficiency in the Sales Order process.
7. Oversee maintenance of customer data for own customers to obtain high data quality.
8. Cooperate with Sales and Customer Support to contribute to best possible EDI solution for customer/Parker.
9. Cooperate with colleagues both in Customer Service and at Divisions to secure a good delivery performance from the suppliers.

Qualifications

• Bachelors degree in business administration, logistics or related field.
• 2 to 3 years of experience in a customer service role
• Strong problem-solving abilities and attention to detail
• Familiarity with CRM or ERP systems is a plus
• Fluent in both English and Arabic
• Saudi National, to comply with local labor regulations