Coordinator Customer SupportTextron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in priv
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Coordinator Customer Support
Job Description:

Coordinator Customer Support

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Description

JOB SUMMARY:

To assist with work order generation, part purchasing and other logistics activities for the multi-site Support Services department. Interface with Support Services personnel, vendors and internal customers as required.

JOB RESPONSIBILITIES:

  • Serve as point of contact for customers on any Logistics related issues.

  • Generate FedEx labels and shipping tickets, and include the processes of picking, packing, and preparing parts for return to suppliers.

  • Operate lift trucks, pallet jacks, and other equipment to safely move parts to proper locations and load and unload parts/equipment.

  • Obtain a company driver license for expediting travel between campuses and local suppliers.

  • Support the cycle count inventory process in accordance with established guidelines and help in formulating actions to address inventory issues.

  • Actively participate in continuous improvement and problem-solving activities within the Part Cribs.

  • Establish and maintain 5S processes in all Part Cribs.

  • Assist in locating missing deliveries from Suppliers.

  • Maintain an organized workspace, parts crib, and company trucks.

  • Purchase materials and labor as directed using Sprocket, ARIBA and Purchasing card.

  • Receive some guidance with specific tasks, but is generally able to act autonomously in accomplishing support objectives

  • Purchase materials and labor as directed using CMMS, ARIBA and Purchasing card.

  • Works in a self-directed manner across business functions including customer departments, Maintenance craftsmen, Maintenance Supervision, Maintenance Engineering, crib personnel, Purchasing, Taxation and vendors.

  • Responsible for producing weekly, monthly and yearly reports

Qualifications

EDUCATION:

  • High school diploma or equivalent required

  • Training in the purchasing and customer service arena is preferred

EXPERIENCE:

  • Minimum of 2 years’ customer service or related experience required

  • Purchasing experience related to maintenance and manufacturing is preferred

  • Ability to multitask

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Kansas Tax Credit:

Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit https://www.aircapitaloftheworld.com/taxcredits for more information on the tax credit.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Aviation
Primary Location: US-Kansas-Wichita
Job Function: Support Services
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Job Posting: 01/21/2026, 9:55:04 AM
Job Number: 338127

Company Details
Textron Aviation
1 Cessna Blvd
Wichita, Kansas 67215 USA
txtav.com
101 Open Jobs Available
LEADING THE WAY IN GENERAL AVIATION

Textron Aviation is a leader in general aviation and home to the Beechcraft, Cessna and Hawker brands. We account for more than half of all general aviation flying. Our broad range of products include Citation...

Supported Manufacturers:
Beechcraft, Cessna, Hawker

Supported Models:
All models
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Wichita, Kansas, United States
Type
Permanent
Company Details
Textron Aviation
1 Cessna Blvd
Wichita, Kansas 67215 USA
txtav.com
101 Open Jobs Available
LEADING THE WAY IN GENERAL AVIATION

Textron Aviation is a leader in general aviation and home to the Beechcraft, Cessna and Hawker brands. We account for more than half of all general aviation flying. Our broad range of products include Citation...

Supported Manufacturers:
Beechcraft, Cessna, Hawker

Supported Models:
All models

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