With millions of interactions each year, SAS Customer Service plays a fundamental role in shaping our passenger experience. We are now undertaking a significant transformation - leveraging digitalization, automation, and continuous process innovation to elevate service standards at every stage of the journey. We are seeking a Customer Service Data Analyst to strengthen our team.
In this role, you will work closely with development teams, process experts, business developers, and leaders to ensure that Customer Service has access to clear, structured, and actionable analytics. Your insights will guide operational decisions, strengthen performance management, and directly support our strategic ambitions.
You will also play a key role in shaping our future data roadmap, helping Customer Service become increasingly insight-driven, predictive, and proactive in how we serve passengers.
Main responsibilities
You will join a team of 14 dedicated colleagues in the Digital Customer Service & Analytics team. Our mission is to drive digital innovation and turn data into actionable insights for strategic decision-making and daily operations. We work closely with operational leaders, process experts, and development teams to find smarter ways to enhance the passenger experience with the help of analytics and digital solutions.
As a person, we believe you are analytical, capable of managing complex data sets, and skilled at transforming them into clear and actionable insights. You communicate your findings in a pedagogical and accessible way, adapting your message to different stakeholders across the organization. You are self-motivated and take ownership of your responsibilities in a proactive way. We believe you enjoy collaboration as this is essential for success in this role, as you will work closely with teams across the business to drive continuous improvement and support our transformation journey.
At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including:
At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague on our team, you’ll join a culture where we work collaboratively towards common goals, recognize each others contributions, and celebrate successes. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!
We look forward to hearing from you!
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