Loading, please wait...
Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in a
Toggle navigation
Post your Aviation Job
Job Seekers
Log In
Sign Up
Free Benefits
Paid Services
Aviation Jobs
Aviation Companies
Aviation Schools
Industry Partners
Skill Check
Upload My Resume
My Account
FAQ
|
Employers
Log In
Popular Packages
New Company
Industry Partners
Post A Job
Search Resumes
What We Offer
More Information
Contact Us
Client Referrals
Aviation News
FAQ's / ?'s
THE WORLD'S LARGEST RESOURCE FOR AVIATION JOBS
Search Jobs. Get Hired.
×
Forward Job
Associate Technician Service Operations
SITA •
Delhi
, Delhi, India India
Send this job to:
*Invalid Email
Enter the email address of the recipient. Multiple addresses need to be separated by commas.
Additional Comments:
Additional Comments are optional
How many pictures show HELICOPTERS?
×
You are applying to:
Associate Technician Service Operations
SITA • Delhi, Delhi, India
Already a Member
Create an Account
Apply as a Guest
Please note that, by applying for this job, you are agreeing to the
Terms and Conditions
of JSfirm.com
Login:
Password:
Forgot your password?
Create an Account
Your Information
Already have an account? Log In
Select Country
United States
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Ashmore and Cartier
Australia
Austria
Azerbaijan
Bahrain
Baker Island
Bangladesh
Barbados
Bassas da India
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei Darussalam
Bulgaria
Burkina Faso
Burma
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Clipperton Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo, Republic of the
Cook Islands
Coral Sea Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Europa Island
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
France, Metropolitan
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gaza Strip
Georgia
Germany
Ghana
Gibraltar
Glorioso Islands
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong (SAR)
Howland Island
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Jan Mayen
Japan
Jarvis Island
Jersey
Johnston Atoll
Jordan
Juan de Nova Island
Kazakhstan
Kenya
Kingman Reef
Kiribati
Korea, North
Korea, South
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia, The Former Yugoslav Republic of
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Man, Isle of
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Midway Islands
Miscellaneous (French)
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Navassa Island
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territory, Occupied
Palmyra Atoll
Panama
Papua New Guinea
Paracel Islands
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Réunion
Romania
Russia
Rwanda
Saint Helena
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
São Tomé and Príncipe
Saudi Arabia
Senegal
Serbia
Serbia and Montenegro
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Sudan
Spain
Spratly Islands
Sri Lanka
Sudan
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
The Bahamas
The Gambia
Togo
Tokelau
Tonga
Trinidad and Tobago
Tromelin Island
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands
Virgin Islands (UK)
Virgin Islands (US)
Wake Island
Wallis and Futuna
West Bank
Western Sahara
Western Samoa
World
Yemen
Yugoslavia
Zaire
Zambia
Zimbabwe
First Name:
*
Last Name:
*
Email:
*
Confirm Email:
*
Password:
*
Confirm Password:
*
Phone Number:
-
Your Resume
Upload New Resume
Accepted file types (.pdf, .doc, .docx, or .txt)
Build a Resume
Additional Documents
(optional)
Accepted file types (.pdf, .doc, .docx, or .txt)
Upload
Submit Application
I've read and agree to the
Terms & Conditions
of JSfirm.com
×
Your application has been submitted.
Associate Technician Service Operations
SITA • Delhi, Delhi, India
×
Cover Letter
Associate Technician Service Operations
Job Description:
Overview WELCOME TO SITA SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95 of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA. ABOUT THE ROLE & TEAM: As Associate Technician Field Ops you will assure SITAs competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first-class support activities. At SITA, we achieve more together. Are you ready to join us? WHAT YOU WILL DO: •Be a part of the team that support Airport /Airline Operations and perform assigned tasks in a 24 x 7 , 365 days support operations in shift basis at SITA Delhi GCC center. •Provide Service Operations support to internal and external customers in accordance with the terms of customer contracts and Service Level Agreements (SLAs). •Ensure the proper functioning and maintenance of all internal and external systems and products serviced by Service Operations. •Act as the customer SPOC when required, coordinating the scheduling of interventions with Customers internal resolver groups and the Service Desk, maintaining high-level customer service and communication to resolve faults and incidents within the prescribed SLA. •Provide incident and problem management support to the highest standards, coordinating resolution with the appropriate resolver groups. •Ensure the shortest possible restoration times by initiating timely escalations to specialized resolver groups inside and outside SITA according to customer contract SLAs and monitoring requirements. •Manage the replacement of faulty equipment through the use of spares, ensuring timely replenishment according to prescribed availability and sparing policy. •Proactively detect problems related to service and infrastructure operations, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems. •Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations. •Use the appropriate tools and equipment to perform installations, interventions, and repairs in accordance with Service Operations and Delivery guidelines and instructions. •Report and escalate unresolved problems to the next level. •Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations. •Perform Change Management Configurations Design and Implementation of supported Products & Systems. •Liaise with local suppliers in the provision of services for SITA Service Operations centers and report on services provided to management. •Document resolutions of problems. •Provide on-site support to Users during the cutover of services. •Continuously identify and document lessons learned, known errors, and operational knowledge for improved services. •Provide call-out services when needed. •Provide Service Operations support to internal and external customers in accordance with the terms of customer contracts and SLAs. •Ensure the proper functioning and maintenance of all internal and external systems and products serviced by Service Operations. •Act as the customer SPOC when required, coordinating the scheduling of interventions with Customers internal resolver groups and the Service Desk, maintaining high-level customer service and communication to resolve faults and incidents within the prescribed SLA. •Provide incident and problem management support to the highest standards, coordinating resolution with the appropriate resolver groups. •Ensure the shortest possible restoration times by initiating timely escalations to specialized resolver groups inside and outside SITA according to customer contract SLAs and monitoring requirements. •Manage the replacement of faulty equipment through the use of spares, ensuring timely replenishment according to prescribed availability and sparing policy. •Proactively detect problems related to service and infrastructure operations, conduct diagnostics, and provide service request ownership to ensure resolution of customer problems. •Adhere to installation guidelines and industry best practices to deliver quality service and infrastructure operations. •Use the appropriate tools and equipment to perform installations, interventions, and repairs in accordance with Service Operations and Delivery guidelines and instructions. •Report and escalate unresolved problems to the next level. •Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations. •Perform Change Management Configurations Design and Implementation of supported Products & Systems. Qualifications EXPERIENCE: •BSc (in EEE, CSE, Applied Physics) is an academic undergraduate degree. •Should have IT knowledge •Should have working knowledge on Windows Client and Server OS •Should have basic knowledge of networking •CCNA is preferred. •ITIL CORE COMPETENCIES •Adhering to Principles & Values •Fluent communication WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 🏡 Work Flexibility: Work from home up to 2 days/week (depending on your Teams needs). You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager. 🌿 Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life. 🚀 Professional Development: Unleash your potential with our training offers via Coursera! 🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year! 🙌🏽 Competitive benefits according to the local spanet SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
EXPERIENCE: •BSc (in EEE, CSE, Applied Physics) is an academic undergraduate degree. •Should have IT knowledge •Should have working knowledge on Windows Client and Server OS •Should have basic knowledge of networking •CCNA is preferred. •ITIL CORE COMPETENCIES •Adhering to Principles & Values •Fluent communication WHAT WE OFFER: SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: 🏡 Work Flexibility: Work from home up to 2 days/week (depending on your Teams needs). You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager. 🌿 Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life. 🚀 Professional Development: Unleash your potential with our training offers via Coursera! 🌎 Flex-location: Benefit for 30 working days from anywhere around the world each year! 🙌🏽 Competitive benefits according to the local spanet SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
Job Ident #:
8557
Apply Now
Company Details
SITA
600 Galleria Parkway SE
Suite 1000
Atlanta, Georgia 30339 USA
www.sita.aero/
270 Open Jobs Available
Follow SITA
Imagine a world where travel connects us all, hassle-free. That's the world SITA has been shaping for 75 years. Back in 1949, 11 visionary airlines came together to create SITA and transform travel forever. From the beginning, our mission has been clear:...
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Share
Apply Now
Job Info
Location
Delhi
, Delhi, India
Type
Permanent
Company Details
SITA
600 Galleria Parkway SE
Suite 1000
Atlanta, Georgia 30339 USA
www.sita.aero/
270 Open Jobs Available
Follow SITA
Imagine a world where travel connects us all, hassle-free. That's the world SITA has been shaping for 75 years. Back in 1949, 11 visionary airlines came together to create SITA and transform travel forever. From the beginning, our mission has been clear:...
Store Your Resume Here
Job Seeker Sign In
Aviation Schools
Aviation Companies
Job Seeker Benefits
Aviation News
Popular Packages
Post A Job
Find Resumes
What We Offer
JSfirm Job Partners
Contact Us
Store Your Resume Here
Job Seeker Sign In
Job Seeker Benefits
Aviation Schools
Aviation Companies
Post A Job
Search Resumes
Popular Packages