WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95 of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

An Associate Field Engineer/Technician is responsible for performing maintenance, repairs, and installations at customer locations. Supports senior technicians in delivering maintenance and support services to maximize customer satisfaction. Assists in improving working processes and procedures, ensuring service quality is maintained. Provides operational support while gaining technical knowledge in airport services. Assists with managing resources, including tools and equipment, while receiving training on specific systems and tools. Works under the guidance of experienced team members, contributing to team objectives and continuous improvement.

WHAT YOU WILL DO:

• • Field Service Engineering

· Install and configure equipment or systems at customer sites according to specifications.

· Diagnose and resolve technical issues with equipment or systems in a timely manner.

· Perform routine maintenance and repairs to ensure optimal equipment performance.

· Provide training to customers on the proper use and maintenance of equipment.

· Maintain accurate records of installations, service visits, and repairs.

· Provide onsite technical support, addressing customer questions and concerns.

· Adhere to safety protocols during installation, maintenance, and repair activities.

· Stay updated on product knowledge and industry trends to enhance service quality.

• • Site Facility Management

· Under instruction, oversee the maintenance of the facility, ensuring all equipment, systems, and infrastructure are functioning properly.

· Abide by facility safety regulations, building codes, and environmental laws to maintain a safe working environment.

· Maintain an accurate inventory of facility related equipment and assets.

· Adhere to emergency preparedness and response plans, including fire drills, evacuation plans, and disaster recovery protocols.

· Adhere to facility security measures, including surveillance, and alarm systems, to protect assets and personnel.

• • Data Steward

· Follow data governance policies defined by the Data Owner and ensure adherence to standards.

· Monitor data quality, consistency, and compliance on an ongoing basis.

· Refer relevant any queries to the subject matter expert (SME) for data in their area.

• • Inventory Management

· Maintain inventory of parts, tools, and equipment required for field service to enable prediction of future inventory needs based on service demand and usage patterns.

· Monitor the movement of inventory using inventory management systems to ensure accuracy.

· Contribute to regular reports on inventory levels, stock movements and usage trends.

EXPERIENCE:

• Minimum Diploma / Certificate level qualification in Computer Science, Electronic Engineering or equivalent in country IT qualification.
• Basic technical support or IT certifications (e.g., CompTIA IT Fundamentals (ITF+), CompTIA A+).
• Entry-level safety and compliance certifications (e.g., OSHA 10-Hour Construction or General Industry Certification).
• General equipment or systems certifications (e.g., CompTIA Network+ or equivalent foundational networking knowledge).
• ITIL Foundation Certificate
• Minimum of 1 year experience in onsite support activities and repairs of PCs, Printers, and airport services equipment.
• Must have dealt directly with external customers delivering to contractual service levels.
• Experience of working in the Airport / Airline industry, preferred

WHAT WE OFFER:

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:

🏡 Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)

⏰ Flex Day: Shape your workday to suit your life and your plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Access competitive benefits tailored to the local spanet and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.