Description - External

Provide account management services to Aftermarket and OEM accounts. Account management services include interfacing with customers (both US domestic and international), processing purchase orders, requesting and tracking order updates, and following up to resolve routine and non-routine account management requests.

Job Responsibilities:

• Work with the Procurement and Operations functional areas as necessary to provide customers with price and lead time quotes.


• Process and release new purchase orders using Lycoming’s MRP System.


• Coordinate with the Lycoming Logistics organization on customer shipping requirements including freight forwarders, transit methods, expedite requests and freight carrier shipment issues.


• Log customer complaint issues for reporting and review in internal meetings.


• Track Engineering Process Requests (EPR’s) for new engine configurations received on purchase orders.


• Provide backup to Sr. Sales Operations Analyst, Sr. Warranty Administrator and Sr. Mgr. Customer Service when needed.


• Gain basic understanding of Service Letters, Service Instructions and Service Bulletins and how they impact customers (process replacement data plates).


• Complete required yearly CRC (compliance) modules assigned by Textron Systems.


• Participate in both Internal and External Quality Audits.

Participate in cross functional working groups and training when required

Qualifications - External

Education Requirements:

Bachelor’s degree.

Work Experience Requirements:

2-5 years of relevant experience in customer service, piston engine product knowledge preferred.

Certifications:

Six Sigma Greenbelt preferred.                                     

Technical Skills:

• Proficiency in Oracle or other MRP system, MS Office Suite: Outlook, Excel, Access, PowerPoint, Project and Word.

Additional Competencies Required:

• Teamwork/collaborative attitude.


• Cross-cultural sensitivity to resolve conflict in an amicable manner.


• Strong organizational and interpersonal skills.


• Effective verbal and written communication skills.