The Safety, Compliance and Operations advocate (SCO) is responsible for Safety, Compliance and Operational Performance at the station with an objective of reducing employee injuries, aircraft/equipment damage and service delivery. The SCO supports the OSM BW in overseeing and coordinating operational performance including, but not limited to, safety, on-time departures (DZero), security, customer service delivery while also monitoring for at-risk behaviors through safety observations.

Safety:

• Continuous observation of safety behaviors at the individual and team level, with focus on aircraft arrival, departure, and driving and operating of GSE equipment and vehicles.
• Promotes a just safety culture and promotion of ASAP.
• Documents observations and engagements using selected mobile technology.
• Is a strong advocate of employee recognition.
• Sharing all safety information from local, corporate and customer communications
• Attends periodic safety meetings with management and employees at the station.
• Provides peer-to-peer coaching and positive engagement/recognition following individual/team observations.

Compliance:

• Has full knowledge of all compliance regulations and AMS plans.
• Spot check operations to validate correct qualification compliance.
• Provides recommendations (i.e. retraining, mentorship) to OSM BW and station leadership when significant deviations from standards are observed.
• Ensures safety and quality audits are conducted, reviewed, and closed.
• Conducts safety and quality audits and QHSE training within the station, as directed.
• Assists in the development of audit plans for the station.
• Assists in the analysis and evaluation of audit findings, comprehensive fixes, and trends.
• Provides input for risk assessments as needed.

Operational Performance:

• Assisting in overseeing and coordinating operational performance – must ensure a safe, secure, and high performing operation that meets station and divisional goals.
• Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.
• Acts as a communicator of timely and accurate information.
• Builds and maintains strong relationships and maintains regular communication with business partners.
• Provides OSM BW and station leadership with periodic progress reports, audit schedules and assessments of safety and quality programs.
• Communicates daily with OSM BW to coordinate tasks for the day and communicate safety findings/concerns.
• Shares peer engagement and station performance data with local leaders and front-line agents.

• Must have valid authorization to live and work in the European Union (including the Netherlands) at the time of application. Delta does not provide visa sponsorship for this role.
• Must have strong written and verbal communication skills in English and Dutch.
• Experienced in airport operations.
• Consistently prioritizes safety and security of yourself and others.
• Embraces diverse people, thinking, and styles.
• Must be culturally aware and exhibit DL values.
• Candidate must possess strong customer service skills; a good working knowledge of Delta policies and procedures is an advantage.
• Must have schedule flexibility with varying shifts, extended hours, and “on call” requirements.
• Must be approachable, have interpersonal skills that foster trust and respect.
• Must have the ability to work with minimal direction and possess strong decision making and interpersonal skills.
• Demonstrates that privacy is a priority when handling personal data.
• Must be able to work in a time sensitive environment, be a self-starter, and be highly motivated.

• Experience in Aviation Industry with focus for Below Wing processes.
• Knowledge of KLM and Delta systems & organization.