Job Summary
The Supervisor, Aftermarket Warehousing & Logistics is a customer support supervisory position responsible for oversight of after-sale warehousing, order fulfillment, part returns and supplier warranty management. This position is the primary contact point for all spare parts warehousing, logistics, part returns and core returns from the field. Other duties include filing and managing warranty claim coverage with suppliers. Experience with inventory control, ERP navigation, warehouse operations and supplier interaction are required for this position. As our fleet grows, this part of our business grows also, and is critical in keeping our authorized service center network supplied with spare parts and accounts credited accurately. This is a working supervisory role.
Duties and Responsibilities/Essential Functions
- Plan, oversee and participate in warehouse operations (inventory receipt, tracking, put-away and count)
- Ensure operations in both the order fulfillment and part returns areas of the warehouse are moving smoothly and consistently forward
- Maintain order queue to ensure parts are shipping out efficiently and consistently
- Enter and transact return material authorizations, issue purchase orders, review and audit inventory levels
- Enter supplier warranty claims and prepare shipments for warranty return
- Check in returned goods from the Cirrus Authorized Service Center network
- Maintain and report on daily, weekly and monthly metrics related to the health of the area
- Liaison between external customers (aircraft owners, service centers, etc.) and internal customers (Purchasing, Inventory Control, Manufacturing, etc.)
- This role may specialize in warehousing and logistics, however, cross-functional capacity, support, and knowledge is an essential aspect of the position
- Look for opportunities in continuous improvement in process and efficiencies to better support our Cirrus Direct™ parts program and Authorized Service Center network.
- Avante ERP order fulfillment expertise
- Warranty claims system proficiency
- Salesforce Customer Relationship Management (CRM) proficiency
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- High school diploma or equivalent degree
- 5+ years experience in warehousing, logistics or supply chain
- Experience managing or leading a team of individuals
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Optimizes Work Processes: Knows the most effective and efficient process to get things done, with a focust on continuous improvement
- Manages Complexity: Makes sense of complex, high quantity, and sometimes, contradictory information to effectively solve problems
- Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations
- Directs Work: Provides direction, delegates, and removes obstacles to get work done
- Drives Results: Consistently achieves results, even under tough circumstances
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
