The Senior Manager of Hospitality Training and Quality Assurance will play a critical role in elevating operational performance and quality across both Operations and Airport Services training programs. This leader will ensure the highest standards of hospitality, training, and quality assurance are upheld across the organization. Partnering closely with internal stakeholders, this role will help develop, maintain, and refine Standard Operating Procedures (SOPs), drive continuous improvement, and support the creation of a future department focused on strategy and innovation.
What makes a successful candidate?
- Adaptable
- Collaborative
- Accountable
- Exceptional follow-through
- Proactive
- Entrepreneurial Spirit
Fine Print:
- Lead the design, implementation, and continuous improvement of hospitality-focused training programs for Operations and Airport Services teams.
- Monitor training effectiveness through assessments and feedback, using data-driven insights to enhance training content and delivery.
- Collaborate with the Director of Airport Services and other key stakeholders to create, update, and refine SOPs for all Operations and Airport Services, with a focus on customer service and hospitality.
- Partner with managers and frontline leaders to develop talent within the team, promoting continuous learning and professional development aligned with hospitality standards.
- Act as a subject matter expert and advisor on best practices for hospitality standards, quality assurance, and training methodologies.
- Bachelor’s degree in Hospitality Management, Business Administration, Operations Management, Aviation, or a related field; or equivalent experience. (essential requirement)
- 5+ years of managerial experience in training management, quality assurance, and compliance within the aviation, hospitality, or transportation industry. (essential requirement)
- Strong knowledge of operations, airport services, and regulatory compliance. (essential requirement)
- Ability to travel as needed to support training and quality assurance across various locations. (essential requirement)
Perks:
- New Crewmembers become eligible for health benefits on the 1st of the month following the start of employment
- Medical plans start at just $68/month (100 employer paid dental & vision, up to $2,100 annual company HSA contribution to medical plan participants)
- Free non-revenue standby travel on JSX (deeply reduced non-revenue standby travel on many other major domestic & international airlines) for yourself + qualifying immediate family
- 401(k) match – 50 of your first 8
- Generous PTO plan
Vibe JSX:
We are not only a lifestyle carrier, but also a lifestyle employer where entrepreneurship meets determination, where doing what’s best is the standard, and where the experience is just as important as the destination. We’re all about supportive leaders who have your back and believe in a clear path to your success, being diverse and open-minded, and having a lot of fun along the way! JSX is your runway.
Additional Information:
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).
JSX seeks to ensure provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.