Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

Collaborates on the technology planning strategy direction and design choices within solutions used to meet the business requirements of SITA customers. This includes providing guidance support and advice in the proposal implementation and deployment for any new or existing product developments as part of a customer solution.

• Provides the technical qualification and owns the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
• Designs/coordinates development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendor to meet customer requirements.
• Promotes SITA by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops. Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally.
• Collaborates with colleagues to gain and share ideas and opportunities.
• Lead mentor and coach staff and organize technical training and certification on the products and technologies supporting the ATI.
• Supports account team or competency centers during the pre-contract phases (qualification proposal and contract) with technical designs and advice.
• Participates in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term.

• 5-8 years of experience in Information Technology Telecom Industry or Air Transport Industry technology in a technical design, architect or pre-sales role
• Proven track record in producing communicating and documenting successful technical customer solutions
• Pre-Sales Business and or Commercial experience is a plus

• Unified Communication, Contact Center services
• Session Border Controller design
• Microsoft, Cisco, Audiocodes or similar UC/CC solutions
• Cybersecurity solutions (XDR, SIEM, SOC etc) technical design or architect knowledge
• Cybersecurity major providers like PAN, Cisco, Fortinet or similar experience
• Addressing Customer Needs
• Business Case Justification
• Commercial Acumen
• Partnering for Clients Success
• Products and Services
• Quality in Design
• Requirements Analysis
• Sales Process Knowledge
• Solutions Development
• System and Technology Integration
• Technical Writing/Documentation
• Technology/IT Consulting

• BS level Technical Degree or equivalent experience in Engineering Computer Technologies
• At least 1 technical certification is required (e.g. MICROSOFT, AUDIOCODES, CISCO CCIE/CCNP/CCDP/CCIE/IPT)

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.