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At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You’ll find us in 95 of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
The Program Director is a key member of the Borders Team, working closely with customers to lead and deliver high-impact programs that drive measurable business value. Reporting to the Project Portfolio Director, this role provides strategic direction, builds strong customer relationships, and ensures successful execution across complex initiatives. The Program Director collaborates with cross-functional teams, aligns stakeholder expectations, and oversees program performance to ensure both customer satisfaction and organizational success.
WHAT YOU’LL DO
Program & Project Leadership
- Lead programs and large-scale projects of varying scope and complexity, working closely with customers throughout the entire lifecycle—from bidding and inception through execution and closure.
- Develop clear program and project plans that reflect customer needs, priorities, and expected outcomes.
- Provide strong governance and proactive leadership to manage work demands, risks, and interdependencies.
- Build capacity plans and negotiate through challenges or conflicts while maintaining alignment with customer objectives.
- Define and coordinate the technical infrastructure, resources, and logistics required to meet program scope and satisfy customer expectations.
Customer Collaboration & Stakeholder Engagement
- Serve as the primary customer-facing leader, ensuring open communication, trust, and alignment at all stages of the program.
- Partner with customer executives, sponsors, users, and vendors to ensure clarity of goals and shared understanding of progress, risks, and decisions.
- Communicate program vision, direction, and updates to Steering Committees and all internal and external stakeholders.
- Develop high-level plans that guide Project Directors and Project Managers in delivering detailed execution in alignment with customer commitments.
- Foster strong, collaborative relationships with customer teams while representing the company with professionalism and credibility.
Financial Accountability
- Balance customer satisfaction with fiscal responsibility, ensuring all program decisions support both customer success and company financial goals.
- Maintain full accountability for program P&L, ensuring financial targets, budgets, and forecasts are met.
- Manage primary, secondary, and subcontract suppliers, maintaining strong relationships while ensuring delivery performance aligns with customer and program requirements.
- Identify opportunities to improve customer value, optimize costs, and enhance overall program profitability.
Qualifications
ABOUT YOUR SKILLS
- 10+ years of progressive experience in program management, successfully leading initiatives of varying size, complexity, and deliverables within a commercial environment.
- Your background demonstrates a strong ability to effectively manage, forecast, and control large program budgets.
- You are highly confident presenting to and influencing senior executives and C-level stakeholders.
- You bring extensive experience working with an IT solutions provider or within the airline industry, enabling you to understand customer needs and industry dynamics.
- Must be an Australian Citizen.
- Must be located in or willing to work from the Sydney office.
PROFESSION COMPETENCIES- Change control
- Client Relationship management
- Communicating for impact
- Cross-team integration
- Empowerment
- Leadership
- Managing Risk
- Products and Services
- Program management
- Project completion and integration
- Project planning and control
- Project scope management
- Quality Management
- Resource Management
- Stakeholder management
CORE COMPETENCIES- Adhering to Principles & Values
- Communication
- Creating & Innovating
- Customer Focus
- Impact & Influence
- Leading Execution
- Results Orientation
- Teamwork
WHAT WE OFFER
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
