Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• On the Customer Accessibility team, you will take a key leadership role in ensuring American delivers on an industry leading Accessible experience.
• This position will oversee the successful implementation of a cohesive Accessibility strategy across the organization, requiring the ability to build strong relationships with both internal and external stakeholders.
• You will have the opportunity for exposure, influence, and impact that will serve as a distinct experience and prepare you for continued advancement and success with the company
• The role is a part of the Customer Care Support and Accessibility team within our Airport Excellence group.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Advocates for the Accessible Customer throughout the entire enterprise, driving visibility and awareness
• Works closely with key stakeholders across the organization including Regulatory, Reservations, Customer Relations, Inflight, Flight, Business Partner Operations, Corporate Communications, Technology and Training
• Acts as the face of Accessibility for all external organizations, including representing American on industry committees (A4A, IATA), serving as the point of contact for community organizations and developing new relationships where needed
• Builds productive relationships with operational leaders to ensure we deliver strong performance on Accessibility related metrics
• Has in depth knowledge of disability regulations, including the U.S. Department of Transportation’s (DOT) Air Carrier Access Act (ACAA), to ensure American’s compliance and provide consultation where needed
• Identifies key pain points across the Accessible experience and develops strategies and business cases to drive improvement
• Influences organizational decisions to ensure the Accessible customer is considered
• Ensures American stays on top of industry trends, emerging topics and best practices related to Accessibility
• Ability to present and obtain leadership buy-in at all levels of the organization

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business Administration
• 3 years’ experience working in airline operations, customer experience or related airline role
• Experience developing strategic initiatives and seeing them through to implementation
• Proven ability to develop strong relationships across stakeholder groups and influence outcomes

Preferred Qualifications- Education & Prior Job Experience

• Experience working with and presenting to senior leaders
• Knowledge of the Department of Transportation’s Air Carrier Access Act
• Excellent analytical skills and ability to turn data into actionable stories

Skills, Licenses & Certifications

• Self-motivated to deliver high quality work with attention to detail
• Strong communication and presentation skills
• Ability to influence teams
• Highly strategic thinker with an outside the box mentality
• Passion for the team member and customer experience
• Knowledge of Airport Operations and Customer technology

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.