About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

The Program Managers primary role is to effectively manage and supervise a team of certified instructors within the assigned programs, to ensure delivery of training meets or exceeds client and customer needs. The Program Manager is also responsible for development, modification, maintenance and delivery of program course material and assists in the certification of flight training devices, as applicable, to support training delivery.

• Manage daily training and checking activities of Maintenance instructors.


• Manage program instructors performance by providing timely formal and informal feedback and coaching, conducting observations of instructor training and checking activities, preparing annual and mid year performance appraisals, and when appropriate, preparing and managing performance improvement plans.


• Hold instructors accountable to comply with FlightSafety policies and procedures.


• Recommend annual merit based salary changes for instructors using discretion within budget parameters and policies provided by FlightSafety.


• Support Scheduling Specialist in organizing, planning, and assigning instructors to customer training events and as aligned with instructor training and qualifications.


• Regularly review program staffing and anticipate changes in personnel and customer demands to recommend program staffing changes to DOT/DOMT and Center Manager.


• Review qualifications of, interview, and evaluate instructor candidates for hire; recommend hiring decisions.


• In partnership with the Director of Maintenance Standards (DOMS), evaluate and approve all new and existing instructors for certification of program required training activities.


• Educate and influence instructors use of available technology and effective training delivery methods in classroom, briefing, and simulator instruction.


• Maintain expert level knowledge of (i) the program aircraft and its original equipment manufacturer (OEM), (ii) applicable courseware, training documentation, technology, and equipment; (iii) technological and regulatory developments impacting training delivery, and (iv) the key customers receiving training under the program and overall demands for training in the program.


• Liaise between FlightSafety and customer contacts regarding training needs and expectations.


• Maintain instructor qualifications in accordance with FlightSafety Quality Management System (QMS) processes and procedures and applicable regulatory requirements; conduct training and or checking activities as needed or assigned.


• Manage development, implementation, modification, presentation, and ongoing sustainment of courseware, training documentation, and training devices.


• Analyze status of all current projections/plans and keep the DOMT updated regarding any problem areas or issues.

• One of the following educational/experience qualifications must be met:
• Bachelors degree is required (or its educational equivalent if issued outside the U.S. or Canada). A degree in business or aviation management is preferred.
• Three years related experience and or training; or
• Equivalent combination of education and experience in the aviation or training/education field.
• For Maintenance PMs, A&P Mechanic License is preferred.

• Minimum of six months work experience in a teaching/training environment. Experience within teaching/training environments for adult learners is preferred.
• Minimum of two years experience as an aircraft maintenance technician. Other aviation industry related experience will be considered.
• Previous management experience preferred.

• Proven ability in people management; resourceful; problem solver.
• Results oriented with high drive to achieve objectives and standards.
• Excellent customer service skills.
• Knowledge of aviation terminology as specified by FAA/NAA, EASA, or other applicable aviation regulatory authority(ies).
• Knowledge of basic scheduling concepts and or experience with scheduling software.
• Detail oriented with excellent organization and time management skills.
• Excellent verbal and written communication skills.
• Ability to interact with various levels of management in a professional manner.
• Ability to adapt to changes rapidly and perform in a fast paced work environment.
• Service oriented and ability to adapt/respond to different types of personalities of clients and customers.
• General knowledge of the following software: MS Office Suite, TMS Systems, CRM, and iOS.

FlightSafety provides reasonable accommodations to qualified individuals with disabilities to enable them to perform their essential job functions. Subject to reasonable accommodations that may be provided, this position involves the following physical demands: Routine use of hands to finger, handle, or feel/reach with hands and arms (including typing, instrument operation, and use of touchscreen devices); and communicate verbally and in writing (typically by email or other written communication). Range of body motion to deliver or observe training activities, including: Reach, exert pressure and manipulate the rudder controls and or anti torque with both feet in simulator training devices. Reach and manipulate numerous controls within the simulator device from the instructors chair. Enter and exit the simulator device by going up and down stairs and using the provided ramp. Vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus; in each case, as applied to viewing monitors, technical documents, diagrams, and reference materials. The noise level in the work environment is low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.