Owner Services Account Manager (EJME)

Job Description:

Purpose of Position

Interact with EJME Owners, NetJets Owners and Charter Clients concerning flight reservations, daily flight management and general enquiries, being the first point of contact between customers and NetJets, to provide customers with an uncompromisingly efficient, prompt, consultative and personalised interface, in order to deliver a unique experience and to continuously increase their satisfaction.

Tasks and Responsibilities

Manage the first point of contact between NetJets Owners and the assigned managed accounts of Executive Jet Management Europe (EJME), answering incoming calls and dealing with e-mails and other messages, to assist customers in their specific enquiries, new flight reservation requests and changes on the existing reservations, in the most prompt, consultative, personalised and efficient way, in order to guarantee that customer needs are anticipated, met and exceeded and creative solutions are provided to fulfil their travel needs;
Handle the travel needs of allocated Owners, from the owner's first contact to the actual flight following (during business hours), to the post flight follow-up, to provide them with a centralized point of contact and a unique and personalized approach, guaranteeing that Owner needs are anticipated, met and exceeded and that a service of excellence is delivered;
Provide information to Owners regarding airports, restrictions, aircraft performance, documents required for travel and other details in order to deliver an uncompromisingly and efficient level of service;
Load the flight details of new reservations and changes accurately and promptly into the reservations system (IJET/ETM) in order to guarantee that all relevant departments have the correct and necessary data to fulfil the Owners requests, providing high quality customer service;
Guarantee the flights feasibility, by checking information in the reservation system, in order to promptly send the flight confirmation to Owners, delivering a high standard of service;
Coordinate with the Maintenance Department for EJME aircraft and the aircraft Owner, to schedule the most suitable time for maintenance options in order to ensure minimum flight schedule disruption due to aircraft maintenance tasks;
Liaise with the Lead Pilot of each EJME aircraft to establish the most efficient crew levels according to the needs of the Owners in order to ensure that each aircraft is crewed to minimise any flight disruption for the owner;
Anticipate or resolve, in conjunction with the relevant EJME and/or NJE department(s) (Sales, Scheduling, Catering and Ground Transport etc.), potential areas of Owner discontent or conflict and ensure that appropriate decisions are executed to minimise adverse consequences to the Owners or complete follow-up;

Education

Bachelor's in Business or Aviation

Certifications and Licenses

Years of Experience

Not Specified

Core Competencies

Service-Oriented

Curiosity

Collaboration

Adaptability

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

University degree preferred with an emphasis in business, aviation or social science;
Experience in customer-facing or call centre environment, preferably in aviation industry;
Proficiency in Business English (written and spoken) as well as in at least one of the following languages: Russian, German, French, Italian, Dutch, Danish, Norwegian, Finnish, Swedish, Polish, Slovak, Check, Turkish, Greek, with a proven ability to proficiently manage complex follow-ups, both written and verbal.
Proficiency in MS Office;

Job Ident #: 14183-en_US

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/

Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Paco de Arcos, Oeiras, Portugal

Type

Permanent

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/