Job Description SummaryResponsible for facilitating order management and order intake into the business internal systems for both Momentum and Repair orders. Includes activities such as Contract review, creating and tracking workflows, order entry, RMA processing, billing, and collection activities in support of Accounts Receivable, or warehouse logistics & shipping, sometimes in a shop structure. Impacts quality of own work and the work of others on the team. Executes standard operational tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.Job Description
Roles and Responsibilities
- Facilitate order management for OE and Repairs - process order intake, input into internal systems. Update orders. Connect to customer portals and systems. May support forecasting, billing, and collection activities. Key contact for customer or PMO inquiries, participate in customer complaint (issue) resolution process.
- Work with operations to understand and communicate commits and status to customers
- Focal for Oracle/ERP system. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
- Dispute resolution. Works with Accounts Receivable, Accounts Payable, and Program Management to facilitate timely dispute resolution. This includes creating, monitoring, and tracking Workflows, updates, creating credits.
- Responsible for export documentation including but not limited to, commercial invoices, export license applications, etc.
- Basic understanding of key business drivers, inclusive of customer contracts; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require ERP domain knowledge and judgment within established procedures.
- Consults more senior team members for issues outside of defined instructions/parameters.
- Responsible for creating work instructions on new and existing processes related to role
- Responsible for screening Customer in Know Your Customer
- Support CS Repairs and Comp Ops Daily management
- Support labor review and analysis on repairs and OE
- Support Repairs order matching, estimating, quoting, and billing, past dues resolution and internal and external customer updates
- Able to communicate updates to senior leadership team on job related tasks
Required Qualifications
- Bachelors degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Customer Service
- Basic Excel knowledge and skills required (manipulate data, pivot tables and VLOOKUPS)
- Requires schedule flexibility to work limited peak periods
Desired Characteristics
- Customer order fulfillment experience preferred
- Experience with ERP systems
- Basic financial acumen
- Strong sense of urgency and attention to detail
- Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
- Ability to work with a team to problem solve and work within a Standard Work culture
The base pay range for this position is $52,800 to $79,200. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on March 29th, 2024.
Benefit Insert
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
