Job Description:

Are you a natural problem-solver with a passion for customer satisfaction and a deep understanding of airline material management & supply chain logistics? 

Do you enjoy collaborating with diverse, cross-functional teams to resolve complex issues and drive continuous improvements? 

If you&39;re someone who’s excited by the opportunity to make a real impact on customer satisfaction and operational success, we want to hear from you!

Job Summary: As the regional Material Support Manager for the South Asia region, your primary responsibility will be to ensure regional customer satisfaction by acting as a business enabler. You will resolve complex customer issues autonomously by identifying key stakeholders within the network and providing tailored solutions to meet customer material and logistics needs.

Collaborating closely with multiple cross-functional teams, you will help to uncover customer pain points,  gather valuable feedback during customer visits as well as through other customer facing teams. In this role, you will manage regional action plans, drive key initiatives, and support the formal Customer Satisfaction Improvement Program (CSIP) to continuously enhance the overall customer experience.

You are a part of the team that offers invaluable material support to our customers from various sites across the globe - China (Beijing), Singapore, UAE (Dubai), Denmark (Copenhagen), Germany (Hamburg) and the United States of America (Dulles, Miami and Atlanta). 

Primary Responsibilities:  

• Provide regional material support for complex, systemic issues impacting customer satisfaction.

• Offer reliable material and logistics support solutions to the assigned customer accounts and the regional Satair sales force, addressing time-critical, politically sensitive, and technically complex matters.

• Lead collaboration with internal business units to improve delivery performance, ensure process alignment in driving continuous improvements and facilitate customer satisfaction.

• Analyze and isolate supply chain problems and safety related issues using the Airbus&39; legacy and Satair systems for root cause elimination with process owners and functional experts   

• Ensure timely resolution of customer cases and complaints raised via Salesforce, acting as a business line representative of Satair Material & Logistics division in consultation with internal teams.  

Steering Regional CSIP Activities as a Functional Representative: 

• Facilitate the contact collection campaign and support the CSIP Material & Logistics Module rollout as part of regional and global survey management

• Co-develop regional and account-level action plans with proximity teams, ensuring communication and alignment with customer satisfaction initiatives from the region

• Participate in customer visits, accompanying Account Directors or Customer Support Directors, when required, to address material support and satisfaction issues 

• Maintain strong relationships with Airbus Customer Services, including Field Service and Customer Support Directors, to stay updated on key initiatives  

• Manage expectations of customers about applicable policies and contract standards by educating them appropriately when needed 

Additional Responsibilities:

• Represent Satair at industry events, both regional and global, when necessary.

• Provision training to Satair customers on support-focused topics when required

• Perform other duties as assigned

Qualified Experience and Training:  

Education:

• Required: Degree in Economics, Aeronautical Engineering, Supply Chain Management and/or Engineering / Industrial Engineering

Experience:

• Required: 5&43; years relevant work experience in aviation material supply chain and/or aircraft maintenance  planning or airline procurement

• Desirable: Experience working with Airbus operators, in customer material & logistics support within after-sales, or aircraft production processes is a plus

Travel Required: 

• This role requires frequent regional travel for business, including customer meetings and collaborating with internal stakeholders.

Qualified Skills & Demonstrated Capabilities:

Required: 

• Strong interest in solving challenges within aviation after-sales supply chain logistics.

• Exceptional interpersonal skills with proven ability to work effectively in a team environment

• Ability to organize and manage project tasks, driving regional CSIP improvements to meet desired targets

• Strong decision-making abilities, resulting in innovative, creative, efficient and effective solutions for customers and internal stakeholders

• Good knowledge of SAP (AP1 and/ or RPR modules) and Google applications. Familiarity with modern communication technologies, social media, and digital tools.

Desirable: 

• Familiarity with tools such as Salesforce and/ or Freshdesk, besides Airbus World applications, would be an advantage 

• Knowledge of the Airbus and Satair organizational set up and commercially sound judgment skills are valued

Communication Skills: 

• Required: Fluency in English is mandatory (other languages are a plus).

• Ability to articulate complex technical issues to both customers and internal stakeholders, adjusting communication based on the audience.

• Excellent negotiation and presentation skills, with the ability to influence senior managers in commercially sensitive situations.

• Customer-focused, diplomatic approach, with a willingness to travel .

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.