Position Summary
The Duty Manager, Maintenance Control reports directly to the Senior Manager Maintenance Operations Center. The Manager serves as authority when making operational decisions and provides consistent communication and coordination with System Operations Control (SOC), Line Maintenance and Heavy Maintenance personnel and leadership, Engineering, Inspection and Materials to maintain a seamless daily operation while maintaining the highest degree of safety.
Essential Responsibilities
- Continually design/implement action plans to reduce maintenance related delays and cancellations.
- Effectively monitor and manage the Minimum Equipment List/Configuration Deviation List/Non-Essential Furnishing’s process for accuracy.
- Maintain department goals, performance objectives and training (including recurrent training) of all Maintenance Control personnel.
- Responsible for compliance of documented events such as robbed parts, Mechanical Reliability Reports, and Maintenance Irregularity Reports.
- Provides technical support to Maintenance Controllers and Pilots.
- Maintains constant surveillance of overall aircraft maintenance activity.
- Create/administer/manage the department’s work schedules including managing/approving vacations, monitoring sick time and absences, ensures adequate staffing to meet operational needs.
- Supervises Maintenance Controllers.
- Complete all other duties assigned by the Senior Manager, Maintenance Operations Center (MOC) or higher in a timely manner.
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
- Other duties as assigned.