Tasks
- Ensuring a smooth operation of the BI platform applications for LGBS and its worldwide LH Group customers
- Proactive monitoring of interfaces and automated processes regarding data integrity, performance and timeliness
- Deriving necessary measures within LGBS IT in case of analyzed risks or incidents
- Supporting our internal and external customers within the 2nd level support and ticketing (trackspace) processes
- Providing consulting services for internal LGBS business units and customers in LH group
- Conceptual design and implementation of new applications for reporting, analytics and planning within the BI platform landscape
- Customizing of the supported applications
- Being an active contributor and driver of automation and digitization in BI IT and the supported processes
- Promoting the SAP BI platform within the Delivery Center organization
- Acting as product manager for selected BI IT applications
- Supporting customer projects and internal projects
* Perform all other duties assigned or delegated by supervisors
Benefits
Free parking, Flight privileges, Support for relocation, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible, Flexible working hours, Development programs / Training opportunities, Health Plan, Lockers for cyclists / sportsmen, Have a shower
Requirements
- Academic graduate in Business Administration, Business Informatics, Informatics or similar studies
- Experience in supporting and managing SAP applications in the BI environment
- Experience in using or implementing SAP BI tools (SAP BW 7.5, SAP Analytics Cloud, SAP Datasphere) with technical focus
- Good knowledge of English (both oral and written)
- German language skills are a plus
- Good understanding of BI data flows and processes
- Experience with 2nd level support and ticketing/ trackspace) processes
- Project management
- Firm PC-User Know-how, especially MS-Office
- Shared Services
- Process and service management
- IT demand management
- IT-Infrastructure
- Planning and organizational talent; analytical skills and accuracy
- Strong conceptual skills; problem solving competence
- Flexibility; cultural competence; entrepreneurship
- Capability to define precisely complex situations and issues
- Distinctive written and oral communication capability; representation ability
- Willingness to learn and to pick up new topics
* CV/Resume required
* Must possess permit to work in Poland
Company
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Groups field organization, we are also locally anchored and active worldwide.
