Gatwick Duty Operations Manager - Fixed Term Contract
We are easyJet – a FTSE-100 listed, multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.
We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.
What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Read on if you
> Have significant and demonstrable experience in an airline or airport operations environment
> Enjoy leading teams, making decisions under pressure, and driving operational excellence
> Are able to work shifts day and nights
The Team
You’ll join our Gatwick team, reporting to the Head of Operations – Gatwick, and play a central role within our Operations Function. You’ll be at the heart of easyJet’s Gatwick operation, accountable for the daily success of our operations plan and acting as the focal point for all easyJet Gatwick intelligence and decision making.
The Role
As Gatwick Duty Operations Manager, you’ll be the driving force behind our flagship base, handling over 25,000 customers each day. You’ll work closely with Gatwick Airport, our Ground Handling and Airport partners, and easyJet’s ICC to deliver and continuously improve our daily flying programme.
You’ll be the single and senior easyJet operations representative at Gatwick, accountable for the stability and success of our operation. Your responsibilities will include:
> Owning and evolving our A-CDM performance, ensuring timelines and flight plans are met and exceeded
> Maintaining and developing the library of LGW SOPs with third parties and ICC, ensuring standards are understood and followed
> Driving a culture of continuous improvement through analysis, feedback, and confident communication at all levels
> Identifying and mitigating future operational risks, leading easyJet’s approach to co-ordinate inputs and deploy solutions
> Representing easyJet at daily briefings, clearly articulating our focus and requirements to internal and external stakeholders
> Providing bronze crisis response coverage, leading tactical responses to major disruption and making quick, confident decisions for the benefit of our customers
