POSITION SUMMARY
Under supervision, develop and maintain a relationship with current and prospective customers. Work with the Regional Sales Managers, Proposals, Configuration and Design Teams to coordinate activities in accordance with the customers’ requirements. Administer all contractual activities starting after execution of the contract up to aircraft departure at delivery. Ensure the fulfillment of obligations by Embraer and the customer as well as compliance with operational regulations and certification requirements. Represent Embraer honorably and professionally during all customer interactions and transactions.
JOB RESPONSIBLITIES
- Develop and nurture the relationship between Embraer and the customer at all stages of the contract to develop and ensure customer satisfaction and enhance the customers’ perception of Embraer
- Administer, under supervision, contractual obligations and changes, including but not limited to configuration, pricing, delivery schedule, deposit and final payments, and schedule changes
- Coordinate the delivery process and customer experience with the Delivery Specialist and Customer Center Ambassador
- Prepare documentation for delivery functions as necessary. Communicate to management any deviations from the contract terms
- Preparing and negotiate supplemental contracts, including analysis of corporate and compliance documents
- Accurately record and maintain contractual and delivery data
- Directly communicate and facilitate proper FAA and certification awareness to the customer to ensure compliance with operational regulations and requirements
- Expand learning and skill base to a wide variety of job skills and personal competencies, including those necessary for succeeding in a team-based environment.
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
Education:
- BA/BS in Business Administration/Management, Legal studies or Aviation required.
Experience:
- Generally, 2- 8 years of experience in this specialized functional discipline preferred with experience in a general aviation environment preferred; familiar with contractual language and structures; strong customer interaction.
Knowledge, Skills & Abilities:
- Comprehension and understanding of broad practices associated within the field assigned.
- Applies these understandings in the completion of moderately complex work assignments.
- MS Office (Word, Excel, Power Point and SharePoint), Salesforce or similar CRM software, SAP experience is desirable
- Excellent verbal and written communication skills
- Interpersonal skills: relates well to all kinds of people, builds effective relationships, uses diplomacy and tact
- Organized, prepared, yet flexible
- Proficiency in Portuguese a plus
- Professional appearance and demeanor required.
Working Conditions / Environment/ Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
- Ability to work flexible hours and different shifts if required
- Employees will be subject to the random drug and alcohol testing under FAA regulations
GENERAL COMMITMENT FOR ALL EMPLOYEES
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Incorporates Lean and P3E processes and concepts into daily activities.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned
