Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.

Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

The Business Development Manager for SITA/IPS Automated Bag Drop (Self Bag Drop) solutions will be responsible for driving the sales and expansion of self-service check-in and baggage handling solutions in the aviation industry. This role involves identifying business opportunities, building relationships with key stakeholders, and leading efforts to grow the adoption of SITA/IPS Automated Bag Drop technology, enhancing the customer experience and streamlining operations for airports and airlines globally.

What will you do:

• Sales Strategy & Lead Generation: Develop and implement targeted sales strategies to identify and capture new business opportunities for SITA/IPS Automated Bag Drop solutions. Proactively engage with airport operators, airlines, and key decision-makers to drive adoption.

• Client Relationship Management: Build and maintain strong, long-term relationships with airport authorities, airlines, and other key industry stakeholders. Serve as the primary point of contact, understanding client needs and offering tailored solutions.

• Product Demonstration & Solution Presentation: Conduct engaging product demonstrations and presentations to showcase the benefits of the Automated Bag Drop solutions, emphasizing efficiency, cost savings, and passenger experience enhancements.

• Market Research & Competitive Analysis: Stay up to date on spanet trends, industry challenges, and competitor offerings. Leverage this information to refine sales approaches, maintain competitive advantage, and identify new opportunities for business growth.

• Proposal Development & Negotiation: Lead the preparation of customized proposals, including pricing models, service offerings, and implementation timelines. Negotiate contracts and agreements to ensure mutually beneficial terms for both SITA/IPS and the client.

• Sales Forecasting & Reporting: Provide accurate sales forecasts and regular updates to senior management. Track and report on sales activities, pipeline progress, and performance against targets.

• Cross-Functional Collaboration: Collaborate closely with internal teams, including product management, project delivery, and customer support, to ensure the successful deployment and integration of Automated Bag Drop solutions.

• Customer Success & Support: Engage with client’s post-sale to ensure smooth implementation, monitor satisfaction, and identify additional opportunities for further enhancements or future projects.

• Industry Networking & Event Participation: Attend key industry events, conferences, and forums to represent SITA/IPS and promote Automated Bag Drop solutions. Network with industry leaders and stakeholders to increase brand visibility.

Experience:

• Bachelor’s degree in Business Administration, Engineering, Marketing, or a related field.
• 5+ years of business development, sales, or account management experience in the aviation, transportation, or technology sectors.
• Proven track record of selling complex technological solutions, particularly in self-service, automation, or digital transformation in the airport/aviation industry.
• Strong understanding of airport operations, passenger flow, and baggage handling systems.
• Excellent communication, presentation, and negotiation skills, with the ability to convey technical solutions to non-technical stakeholders.
• Ability to manage multiple sales opportunities and projects simultaneously while maintaining focus on customer satisfaction and business objectives.
• Willingness to travel for client meetings, industry events, and site visits as required.

Preferred Qualifications:

• Experience with SITA/IPS or other automated bag drop systems, self-service technologies, or baggage handling systems.
• Strong understanding of airport IT systems, integration capabilities, and operational workflows.
• Master’s degree or advanced certifications in business or aviation-related fields.

Key Competencies:

• Strategic Vision: Ability to think long-term and develop strategies to drive spanet penetration and growth.
• Customer-Focused: Strong focus on understanding client needs and providing tailored solutions that improve business outcomes.
• Problem Solving & Innovation: Proactive approach to addressing client challenges and proposing innovative solutions.
• Negotiation & Influence: Strong negotiation skills, with the ability to influence key stakeholders and close complex deals.
• Collaboration: Ability to work effectively with cross-functional teams to deliver seamless service and product deployment.

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.