Reporting to the Director of Commercial Services, the Thunder Bay Base Manager is responsible for providing direction and supervision to the operational functions of the Thunder Bay base, ensuring that customer satisfaction and on-time performance goals are not only met, but exceeded.

• Highly flexible, with the ability to respond quickly in a dynamic environment
• Professional and respectful, with a positive work attitude
• Timely with a high level of commitment to on-time performance is essential
• Motivated with the ability to work independently and as part of a team
• Effective verbal and written communication skills
• High level of respect, understanding and regard for First Nations communities
• Able to think critically and act logically to evaluate situations and provide sound judgment
• Able to build and maintain lasting relationships with all departments, business partners and customers
• Strong leadership and supervisory skills
• Superior time management skills, multitasking skills and the ability to prioritize tasks
• High level of integrity, confidentiality and accountability
• Able to effectively train and develop personnel within their department
• Willing to take initiative to make personal and organizational improvements
• Able to deal with confidential information and documentation with discretion, sensitivity and tact
• Able to handle stressful situations in a calm and effective manner
• Customer Service-oriented with a commitment to exceptional service
• Strong attention to detail

• Oversee operations at Thunder Bay, including:

• Customer Service Agents
• Ramp Agents
• Vehicle maintenance
• Occupational health and safety requirements

• Coordinate service contracts, authorize expenses and approve payment for charges related to the requirements of the Thunder Bay base.
• Oversee daily operations in Thunder Bay and actively assist in creating irregular operations recovery plans.
• Use payroll system to schedule employee shifts and approve payroll.
• Coordinate mechanical and preventative maintenance work on equipment as per preventative maintenance manual, e.g. circulating pumps, air handling systems, refrigeration, etc.
• Identify and diagnose problems, coordinate and assign appropriate staff or contractors to replace or repair parts, test and make adjustments.
• Maintain and update preventative maintenance records for equipment and vehicles. Create new company-formatted forms for any new equipment and vehicles.
• Maintain and update Occupational Health and Safety records as required. Create new company-formatted forms as necessary.
• Represent the Company as necessary for operational and/or promotional purposes within the Ontario/Eastern Region:

• Maintain and develop relationships with local Airport Authorities, other airport tenants, corporate partners and service providers
• Act as company representative when meeting with outside contractors as required, e.g. Fire Department, Hydro, etc.
• Act as point of contact for tenants renting company property

• Provide planning and operational data to various managers, and suggestions to improve Company operations in the areas of staffing and on-time performance (OTP):

• Assist required third party services to provide scheduled, charter and training operations at the bases
• Assist with the preparation of quotes in response to requests for services to support third party customers at bases

• Oversee the effective and efficient scheduling and utilization of resources to support the scheduled, charter and training operations:

• Co-ordinate additional resources from other Company departments and/or third party providers to execute the operations

• Assist Charter Connexions in providing facility and staff resources to ensure that customer needs are met.
• Embrace Perimeter’s culture of safety, ensuring that staff members are actively participating in the Company’s Safety Management System.
• Assist and step in for department as required.
• Other duties as assigned.

• High school diploma or General Education Degree (GED) equivalent
• Minimum one year experience with an Aviation Management Software System considered an asset (VMO preferred)
• Minimum one year experience with an Airline Reservation Software System considered an asset (Amelia preferred)
• Minimum two years of supervisory experience
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
• Experience using Microsoft Office Suite (Outlook, Excel, Word)
• Indigenous and Cultural Awareness Training considered an asset

• Physically able to perform all listed job duties
• Travel by aircraft and other means as required by role
• Fast pace and high energy environment
• Manual dexterity required to use desktop computer and telephone
• Able to lift and carry up to 50lbs
• Ability to sit for up to eight hours a day