For 30 years, easyJet has been a leader in short haul travel, flying over 95 million passengers annually across 1,000 routes with a fleet of 300 aircraft. Our people are at the heart of our success, united by our “Orange Spirit”.
The Team & Role
Reporting to the Ground Ops Services Manager, the Baggage Manager leads easyJet’s end to end baggage operation. You’ll be responsible for strategic direction, continuous improvement and operational delivery across our network. Your focus will be on reducing mishandled and damaged baggage, driving best in class performance and customer satisfaction. You’ll own all baggage related policies, procedures and supplier relationships, acting as the main escalation point for baggage matters and line managing a Baggage Specialist.
Key Responsibilities
Lead the design and delivery of the baggage strategy and continuous improvement initiatives.
Oversee baggage performance, cost reduction and customer satisfaction across the network.
Manage all baggage related contracts and act as Supplier Relationship Manager.
Ensure compliance with industry regulations (including IATA Resolution 753) and safety standards.
Own and coordinate baggage policies, procedures and processes.
Lead or support cross functional projects (e.g., BRS upgrades, automation trials).
Act as senior escalation point for complex or high impact baggage issues.
Represent easyJet in industry working groups and airport forums.
Review and mitigate suspicious activity.
Provide leadership and development for the Baggage Specialist
Read on if you:
Have strong leadership and accountability for end to end baggage operations
You are an expert in baggage systems (mishandled/damaged baggage, World Tracer, BRS, BHS, DCS)
Have a proven track record in continuous improvement and change management
Bring strong commercial and supplier management skills
Use data and performance metrics to drive results
Collaborate effectively with airports, ground handlers, suppliers and internal teams
Are calm and decisive under pressure, with solid knowledge of industry regulations
Confidently represent easyJet externally and contribute to innovation
What You’ll Need to Succeed
5 years’ experience in baggage or ground operations management within aviation.
Proven experience in continuous improvement and project management
Strong commercial acumen and operational budget management
In depth knowledge of baggage systems and industry standards
Excellent stakeholder engagement and supplier management skills
Data driven mindset with strong analytical skills
Calm, solution focused approach and strong decision making in high pressure situations
Experience working cross functionally and leading change in a matrixed organisation
