Worldwide Flight Services (WFS), a member of SATS Group, is a global leader in air cargo logistics and ground handling services. The SATS-WFS group employs over 46,000 people and assists more than 270 customers with a global footprint of more than 210 cargo and ground handling stations in 24 countries. WFS has 40 years of experience in aviation-related handling services and provides a vast scope of services while maintaining industry-leading safety and security standards.

The General Manager at our Windsor Locks, CT location plans, directs, and coordinates, through subordinate personnel, warehouse and freight cargo operations in a dynamic and fast-moving environment.  Manages and motivates warehouse and airport ramp personnel in a 24/7/365 operation.  Confers and cooperates with upper management in formulating administrative and operational policies and procedures. Analyzes records of daily operations to maintain knowledge of station activities. Reviews and analyzes expenditures, financial and operations reports to determine requirements for increasing profits. Prepares recommendations on findings for upper management evaluation. Recommends capital expenditures for acquisition of new equipment which would increase efficiency and services. Approves requisitions for equipment, materials, and supplies within limits of facility budget.

Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Enforces compliance of personnel with administrative policies, procedures, safety rules, and governmental regulations. Directs investigations into cause of internal and external complaints relating to the facility. May negotiate contracts with equipment and materials suppliers.

• Plan, organize, lead and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.
• Develop next level leaders and managers in both leadership and management skills.
• Supervise staff to meet business needs and facilitate successful outcomes by following carrier’s Service Level Agreement performance standards.
• Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis to senior leaders across the network.
• Ensure operational leadership is monitoring and instructing airport Ramp and Warehouse Agents to follow safety rules and safety standards that are in place.
• Participate in recruiting activities, interviewing candidates and making hiring decisions.
• Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling’s and terminations.
• Demonstrate diligence required to maintain security under Bradley Douglas International Airport (BDL), Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA). Challenge any persons not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area. (AOA).
• Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.

• Bachelors degree (B. A.) from four-year College or university; or two to five years related experience and/or training; or equivalent combination of education and experience.
• Must have strong organizational skills, written and verbal communication skills.
• 8-10 years of leadership and management experience required.
• Must have prior experience in managing a workforce of 200 or more employees.
• Must have ability to work across the 24/7 schedule based on the needs of the business.

• Previous Logistics, Cargo, Transportation, Manufacturing, Warehouse, Airport operations or related experience in a fast-paced operational environment

• Ability to work in a warehouse environment.
• Sit and/or stand for short or extended periods of time.

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.