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As part of our ongoing digital transformation and as we enrich our one-to-one marketing and service capability, we are seeking an Agile Delivery Manager to lead our martech delivery squads. This role is pivotal in driving agile methodologies across our teams, focusing on delivering iterative feature releases to continuously improve the omni-channel experiences of our customers.
The Agile Delivery Manager will report to the Senior Technology Manager and will be instrumental in facilitating agile practices, ensuring seamless integration of our channels, platforms, and services, and enhancing our operational agility.
What youll be doing
- Facilitate agile delivery frameworks across teams, enhancing collaboration and efficiency in feature development and system integrations.
- Serve as the primary liaison for programme/project managers, product owners and delivery partners.
- Lead service management activities, focusing on the design and transition of new services to ensure smooth operations and customer satisfaction.
- Drive the demand planning process, balancing workload with team capacity and capabilities, while prioritising agile practices.
- Identify and mitigate conflicts and dependencies across initiatives, collaborating with Technology Managers and Product Managers to ensure
- risks are managed and resolutions are proactive.
- Drive ways of working improvements across both martech squads and between other key teams in the martech space to improve efficient delivery.
- Uphold design, quality, and security governance within Technical Architecture, ensuring solutions are robust, secure, and performant.
- Champion the end-to-end delivery of features into production, balancing agility with quality assurance.
- Promote compliance with info security standards and maintain risk registers.
- Advocate for continuous process improvements and maintain high standards of delivery and technical documentation.
- Foster strong relationships across teams to support effective communication and recognition of achievements.
- Empower teams to self-organise and champion agile methodologies to enhance performance and innovation.
- Liaise with support teams and facilitate fixes and incident escalation and resolution via the martech development teams when required.
