Job Description

Essential Responsibilities:
• Provide interpretation of data and technical instructions
• Provide technical assistance in the identification of and instructions on the

use of special tools and handling equipment
• Recommend and develop local informal training programs in support of

maintenance and troubleshooting tasks.
• Review reported malfunctions and assist with fault analysis
• Provide technical assistance and support to resolve maintenance problems
• Review effectiveness of maintenance actions to identify training needs and

improve maintenance practices.
• Assist customer with logistics tasks including work scope reviews,

maintenance scheduling, data recording and hardware tracking / availability
• Understand the operation of business tools to assist the customer in areas

such as spare parts ordering, issue resolution, provisioning, & other business

processes
• Apply Lean Six Sigma analytical tools to assist the customer with root cause

analysis, issue resolution and trend analysis
• Demonstrate best methods of disassembling, repairing, and assembling

engines and engine components
• Serve as liaison between customer and factory personnel related to

maintenance, logistical and operational tasks
• Clear and concise reporting of field events to GE Product Support Engineering

(PSE)
• Proactive engagement with activities aimed towards reduced customer cost

of ownership
• Applies business skills to drive customer satisfaction & product performance

to enhance business growth

Qualifications/Requirements:
• Bachelors Degree from an accredited college or university (or a High School

Diploma / GED with a minimum of 4 years of experience in a field service /

maintenance position as a Military Field Service Representative)
• Minimum of 3 years of field maintenance, modification, and repair experience

on propulsion system products GE Designated: -CONFIDENTIAL Eligibility

Requirements:
• Ability and willingness to travel as required
• Ability and willingness to obtain and maintain a U.S. Government Secret

Clearance
• Ability and willingness to relocate to domestic or international locations to

support the needs of the business.
• Ability and willingness to successfully complete all requirements for domestic

and international customer assignments.

Desired Characteristics:
• Strong customer interaction and communication skills
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability
• Demonstrated proficiency in repair troubleshooting, shop operations and

testing of assigned programs / hardware
• Able to work with and make formal presentations to all levels of maintenance,

engineering, and management
• Project management experience
• Demonstrated ability to lead and influence GE customers and peers
• Possess knowledge of the learning process and how to transfer technical

knowledge to less qualified personnel including the ability to express thoughts

in both oral and written communications
• Possess the ability to work independently, without technical guidance and to

perform all required work tasks.

• Possess a high degree of tact, diplomacy, and ability to work and cooperate

harmoniously with customer personnel

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information