Job Description

Job Title: Field Service Representative – T901

Company Intro/About Us:At GE Aerospace, we are a global leader in providing advanced jet engines, components, and systems for commercial and military aircraft. With a legacy of innovation spanning over a century, we are committed to delivering cutting-edge solutions that drive the future of aviation. Working at GE Aerospace means joining a team of passionate professionals dedicated to solving the toughest challenges in aerospace engineering while fostering a culture of collaboration, inclusion, and continuous improvement.

Site, Business, OR Functional Area Overview:As part of the T901 Propulsion Systems team, you will work closely with customers at airframer locations and U.S. Army-designated sites during early production and entry into service. Our team is known for its technical expertise, customer focus, and commitment to delivering high-quality solutions. Employees enjoy competitive benefits, professional growth opportunities, and the chance to contribute to work that directly impacts the success of military aviation programs.

Role Overview:As a Field Service Representative, you will act as the single point of contact for customers, ensuring timely and satisfactory resolution of concerns related to the maintenance, repair, and management of the T901 propulsion system. This role involves direct customer interaction, technical troubleshooting, and coordination to execute contract deliverables. You will leverage your technical expertise and analytical thinking to support customers and ensure operational excellence. This position requires domestic travel through two rotations and the ability to obtain and maintain a U.S. Government Secret Clearance.

Key Responsibilities:

• Serve as the primary point of contact for customers, addressing concerns related to T901 maintenance, repair, and management.
• Provide ongoing technical and business support to assigned customers, including direct interaction and coordination.
• Utilize in-depth technical knowledge and analytical thinking to execute contract deliverables and resolve complex maintenance and troubleshooting issues.
• Establish and maintain strong relationships with customers, ensuring satisfaction and alignment with program goals.
• Act as a resource for colleagues with less experience and lead small projects with low risks and resource requirements.
• Convey performance expectations, handle sensitive issues, and develop consensus among team members.

The Ideal Candidate:The ideal candidate is a technically skilled, customer-focused professional with strong interpersonal and leadership abilities. They thrive in a fast-paced environment, are adept at troubleshooting and problem-solving, and possess the ability to work independently while maintaining strong relationships with customers and team members.

Required Qualifications:

• Bachelor’s Degree from an accredited college or university (or High School Diploma/GED with a minimum of 4 years of experience in a field service/maintenance position as a Military Field Service Representative).
• Minimum of 3 years of field maintenance, modification, and repair experience on propulsion system products.
• Ability and willingness to travel domestically through two rotations.
• Ability and willingness to obtain and maintain a U.S. Government Secret Clearance.
• Ability and willingness to successfully complete all requirements for domestic and international customer assignments.
• 5 years of turboshaft engine experience (e.g., T901, T408, T700).

Preferred Qualifications:

• Strong customer interaction and communication skills.
• Proven analytical and quality improvement abilities.
• Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
• Project management experience.
• Ability to lead and influence GE customers and peers.
• Knowledge of the learning process and ability to transfer technical knowledge to less qualified personnel.
• Ability to work independently without technical guidance and perform all required work tasks.
• High degree of tact, diplomacy, and ability to work harmoniously with customer personnel.

Closing:

At GE Aerospace, we are committed to fostering a diverse and inclusive workplace where every employee can thrive. Join us and be part of a team that is shaping the future of aviation.

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Let me know if you need further adjustments or additional details!

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information