Job Description

Essential Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support issues related to the maintenance, repair and management of the T408 engine at a prime location.  Additionally responsible for knowledge of assigned region, coverage area, and related product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Establish and maintain contact to provide on-going technical and business support to assigned customers.
• Includes direct customer interaction and coordination. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute on contract deliverables.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses best judgment and has ability to propose different solutions outside of set parameters to address more complicated maintenance and troubleshooting processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Qualifications/Requirements

• Bachelors Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative)
• Minimum of 3 years of field maintenance, modification, and repair experience on propulsion system products

Eligibility Requirements

• Ability and willingness to travel as required.
• Ability and willingness to customer required background checks.
• Ability and willingness to relocate to domestic or international locations to support the needs of the business.
• Ability and willingness to successfully complete all requirements for domestic and international customer assignments.

Desired Characteristics

• Strong customer interaction and communication skills
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability.
• Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware.
• Able to work with and make formal presentations to all levels of maintenance, engineering, and management.
• Project management experience
• Demonstrated ability to lead and influence GE customers and peers.
• Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including the ability to express thoughts in both oral and written communications.
• Possess the ability to work independently, without technical guidance and to perform all required work tasks.
• Possess a high degree of tact, diplomacy, and ability to work and cooperate harmoniously with customer personnel.

This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information