Org Marketing Statement
Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems, with annual sales of $19.9 billion in fiscal year 2024. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow in a wide range of diversified industrial and aerospace spanets. Learn more at www.parker.com or parkerhannifin.
Position Summary
Position Summary:Coordinates the resolution of technical issues with internal and external customers. Develops improved team processes.
Scope/ Supervision and Interaction: Has Direct Reports X Does Not Have Direct Reports
Interacts with manufacturing, engineering, accounting and customer service personnel as well as other technical support and technical services team members. Supports the sales team and interacts with customers at multiple levels.
Responsibilities
Essential Functions:Responsibilities may include but are not limited to the following:
- Identifies technical solutions to satisfy customer issues while maximizing the commercial interest of Parker.
- Responds to inquiries from distributors, OEM customers and end users with a wide range of product and applications questions or requests.
- Liaisons with appropriate team members to authorize warranty repairs, solicit customer purchase orders for non-warranty repairs and inform customers ofinstallation issues that need to be rectified for proper operation of the product.
- Liaisons with Manufacturing and Engineering Departments on matters regarding product performance, product design and product quality. Provides input in newproduct design and development.
- Supports Accounting Department in confirming disposition of credit for returned product.
- Supports Customer Service Department in technical matters beyond the scope of the Customer Service Representative function.
- Assists in the training of new Territory Managers, new Customer Service Representatives and new Applications Engineers.
- Develops methods to capture technical knowledge and store it in retrievable electronic format.
Qualifications
Qualifications:
- Bachelor’s Degree, preferably in a science or engineering discipline, is required.
- Minimum three (3) years of experience in technical service/customer support or call center capacity.
- Good organizational, analytical and interpersonal skills (written and oral).
- Good telephone manner.
- Technical aptitude and experience for mechanical and chemical applications.
- Influence on decision-making process.
- Ability to read a technical drawing.
- May include up to 30 travel for customer visits, training and personal development opportunities.
- Working knowledge of general Sales, Marketing and Business functions.
Additional Comments:The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves theright to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The jobdescription is not intended to be an all inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please click: Employees & Job Applicants U.S. Equal Employment Opportunity Commission.
