Job Description SummaryAs the Sr. Enterprise Application Engineer, you will provide IT Sustainment & Support of GE Aerospace’s Enterprise PLM (Windchill) Platform and support deployments and upgrades. You will join a dynamic team that strives to effectively enhance GE’s enterprise development & production environments. You will partner with stakeholders, Digital and Engineering teams to assess their business needs and recommend IT solutions. You will provide on-call support and review technical designs to ensure compliance with organizational standards. You will be responsible for training and mentoring less experienced resources.Job Description
In this role, you will:
- Architect and design sound/supportable technical solutions to complex business requirements.
- Evaluate requests for enhancements and determine potential impacts with the current system design/configuration.
- Execute Windchill installations, configurations, applications deployments, and upgrades.
- Provide support and maintenance of existing customizations and application functionality.
- Triage/debug production issues (Data, Code, Performance, Security, etc.), identify root cause and corrective actions.
- Write technical specifications.
- Document system changes.
- Create and send reports for Ticket Trends & Statistics per Standard Operating Procedures and as needed.
- Execute Monitoring, Sustainment & Support of P&A (Performance & Availability, Operational Stability) solutions.
- Create and send system P&A reports and escalate issues per Standard Operating Procedures.
- Create and contribute to planning and execution of PLM Priorities (Sprint, Quarterly, Annual, and ad-hoc as required.
- Execute L3 Ticket Resolution within SLA.
- Work with DBA on refresh activities, Patches and Software Updates / Web servers.
Minimum Qualifications:
- Bachelor’s degree from accredited university or college with minimum of 2 years of professional experience OR associate degree with minimum of 5 years of professional experience OR High School Diploma with minimum of 7 years of professional experience.
- Minimum 4 years of professional experience in “STEM” Majors (Science, Technology, Engineering and Math).
- Note: Military experience is equivalent to professional experience.
Desired Characteristics:
- IT support and operations experience, supporting application management on Linux/Unix (and Windows) operating systems.
- Experience with traditional servers and cloud solutions
- Demonstrated ability to quickly understand new concepts, analyze system deficiencies and stay abreast of emerging technologies.
- Organized, thorough, and detail oriented with the ability to thrive in a dynamic, fast-paced setting.
- Demonstrated ability to collaborate with others using strong analytical skills to solve problems and actively incorporate input from various sources.
- Demonstrated customer focus – evaluates decisions through the eyes of the customer and build strong customer relationships while creating processes from the customers viewpoint.
- Working knowledge of Oracle databases.
- Experience working with an offshore development team.
- Experience with Lean Principles and Agile Methodologies.
Note:
To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.
This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
