WELCOME TO SITA

Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world’s air travel industry.

Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

The Site Reliability Engineer is responsible for the proactive support of products to ensure high product performance, with a continuous focus on improvement. The role involves identifying and resolving the root causes of operational incidents, implementing solutions to enhance stability, and preventing recurrence.

The Site Reliability Engineer manages the creation and maintenance of the event catalogue to trigger events and develops both manual remediation approaches and automated workflows to address alerts. Additionally, they oversee the deployment of IT services and solutions, ensuring seamless integration with minimal disruption.

WHAT YOU’LL DO

• Design, build, and maintain support systems to ensure high availability, scalability, and performance of critical infrastructure.
• Lead incident response and root cause analysis for system failures, including problem investigations and coordination with relevant teams.
• Implement and manage automation for system provisioning, deployment, self-healing, and performance monitoring to increase operational efficiency.
• Establish and monitor SLIs/SLOs, proactively identify performance issues, and drive continuous improvements in service reliability.
• Collaborate with development and operations teams to embed reliability best practices and evolve toward zero-downtime architecture.
• Manage and optimize an event catalog, including event definitions, thresholds, remediation actions, and relevance across products.
• Develop event response protocols, provide training, and ensure efficient handling of incidents across teams.
• Drive post-incident reviews and feedback loops to enhance event definitions and service reliability.
• Oversee quality and readiness of deployments, ensuring clear processes, assigned responsibilities, and minimal disruption.
• Maintain deployment schedules and conduct risk assessments to ensure operational stability and deployment readiness.
• Coordinate and execute deployment plans, manage resources, and incorporate feedback for continuous process improvement.
• Manage CI/CD pipelines and infrastructure as code, ensuring seamless integration between development and operations.
• Support and evolve DevOps practices, automating operational tasks and maintaining tools to drive ongoing efficiency.

ABOUT YOUR SKILLS

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• Several years of experience in IT operations, service management, or infrastructure management, including roles such as Site Reliability Engineer, Problem Manager, or DevOps Manager.
• Proven experience in managing high-availability systems and ensuring operational reliability.
• Extensive experience in root cause analysis (RCA), incident management, and developing permanent solutions for recurring service disruptions.
• Hands-on experience with CI/CD pipelines, automation, system performance monitoring, and the implementation of infrastructure as code.
• Strong background in collaborating with cross-functional teams (development, operations, engineering, etc.) to improve operational processes and service delivery.
• Experience in managing deployments, risk assessments, and optimizing event and problem management processes.
• Familiarity with cloud technologies, containerization, and scalable architecture, including experience with zero-downtime deployment strategies.
  

NICE-TO-HAVE

• Master’s degree or professional certifications in Service Management, ITIL, or related fields.

WHAT WE OFFER

We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team’s needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex Location: Take up to 30 days a year to work from any location in the world.

🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.

🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌🏽 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.