How youll help us Keep Climbing (overview & key responsibilities) The Senior MDM Engineer plays a pivotal role in engineering, implementing, securing and supporting mobile devices (iOS/iPadOS, Android) and macOS with Omnissa Workspace ONE. This role requires deep technical knowledge, a strategic mindset and a commitment to delivering excellence. The role is responsible for device lifecycle management, zero‑touch enrollment, policy and profile engineering, compliance automation, enterprise app deployment, and platform integrations to keep our fleet secure and our end users productive.The Senior MDM Engineer will partner closely with IT, Security and Cross-Functional teams to ensure operational reliability, security and innovation.Key Responsibilities Administer and manage Omnissa Workspace ONE for mobile devices (iOS/iPadOS, Android Enterprise) and macOS. Monitor and enforce device patching compliance across all managed devices. Deploy software and updates to mobile devices (iOS/iPadOS, Android) and macOS. Develop, implement, and maintain mobile device management (MDM) policies and procedures. Conduct regular device audits to ensure compliance and security. Troubleshoot, diagnose, and resolve issues related to mobile devices, operating systems, and software deployments. Serve as a subject matter expert for software, hardware, and operating system deployment and management. Document operational procedures, configurations, roadmaps, and troubleshooting steps for future reference. Collaborate with internal teams and stakeholders to optimize mobile device management practices. Provide high-quality customer service and support.
What you need to succeed (minimum qualifications) 3+ years of hands-on experience administering Workspace ONE across iOS/iPadOS, Android, and macOS in medium-to-large enterprises. Expert with Apple Business Manager (ABM/ASM), Apps & Books (VPP), Automated Device Enrollment, Android Enterprise (Work Profile/COBO/COPE), Zero‑Touch/Knox Mobile Enrollment. Deep knowledge of macOS management (profiles, PPPC/TCC, privacy controls, FileVault, software updates, SSO/Kerberos SSO Extension, certificates/SCEP, network payloads). Strong scripting/automation experience (PowerShell, Python, Bash/Zsh), REST APIs, and Freestyle Orchestrator. Experience with Declarative Device Management (DDM) for Apple platforms to enhance real-time compliance and improve device responsiveness. Hands‑on with WS1 Intelligence, Freestyle Orchestrator, sensors, dashboards, and data-driven remediation. Excellent documentation, change management (ITIL), and cross-functional collaboration skills. Experience with Identify Platforms (Ping, Entra ID). Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) Advanced understanding of mobile device security and compliance standards. Experience with enterprise-level software deployment and device auditing. Ability to work independently and as part of a team. Experience with macOS packaging (PKG/DMG), AutoPkg, and notarization/stapling workflows.